Mouhamadoul Lo
Business Development Manager
Ottawa,Canada
Summary
Pragmatic professional with solid experience in sales and leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Bell Canada
12.2022 - Current
- Working from a list of potential customers in the territory to promote Bell products such as Bell Wireless, Fibe Internet, Business Phone, Fibe TV and Security & Automation.
- Utilizing metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Maximizing customer retention by resolving issues quickly.
- Visiting Small Business customers in-person to prospect for these products.
- Identifying the specific needs of companies and offer tailor-made solutions while offering impeccable customer service.
- Using consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintaining sense of urgency in answering customer questions and requests through email or voice messaging.
- Building strong relationships with business stakeholders and act as a trusted advisor for all stakeholders.
- Improving sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Senior Consultant Global Sales
Cogna Industries Inc
12.2019 - 12.2022
- Led International Sales Managers to make strategic sales decisions.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Implemented sales program to support company objectives, resulting in 47% increase in new business.
- Assessed sales processes for team of 25 managers to increase team's productivity.
- Coached, trained and mentored sales managers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Transformed and developed new sales strategy which result in turnover of $35 millions USD
Senior Team Manager
TD Financial Group
06.2017 - 07.2019
- Conducted monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Coached, motivated, trained and mentored employees in successful selling methods and encouraged cross-selling to drive revenue And established strong sales team.
- Led employee relations through effective communication, coaching, training and development by virtual assistance.
- Developed strong business relationships with international clients to increase overall experience, satisfaction and retention rates.
- Achieved historic Increase sales by 55% within one fiscal year.
Revamped and implemented new process and organizational changes within department. - Designed processes and systems supporting business needs before, during and after transitions.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Financial Advisor |
TD Bank Financial Group
04.2014 - 05.2017
- Facilitated customer relationships by leveraging excellent interpersonal and communication skills.
- Advised ans explained customers with bank's products and services based on needs.
- Managed finances and overall business direction through solutions-oriented problem- solving.
- Represented Banks on Events.
- Completed and executed sales strategies to hit quarterly target by increasing sales over 15%
Education
Master of Arts - Business Economics
Université De Grenoble
FranceCertificate - Financial License
IFIC, BCO, Insurance Licensed,PFSA
Ontario02.2019
Skills
- Negotiation
- Decision-Making
- Staff Management
- Project Management
- Customer Relationship Management
- Business Development
- Salesforce Management
- Bilingual (English/French)
Volunteer
President of the Senegalese Community in Ottawa/ Gatineau 2019 -2021
- Created new methodologies to improve planning process and results.
- Monitored activities for adherence to vital milestones and deliverables.
- Worked with high profile (minister, mayor, presidents of association) in multiple projects and events
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked closely with Senegalese Government and his Embassy in Ottawa to assist and develop a response during COVID-19
Timeline
Business Development Manager
Bell Canada
12.2022 - Current
Senior Consultant Global Sales
Cogna Industries Inc
12.2019 - 12.2022
Senior Team Manager
TD Financial Group
06.2017 - 07.2019
Financial Advisor |
TD Bank Financial Group
04.2014 - 05.2017
Master of Arts - Business Economics
Université De Grenoble
Certificate - Financial License
IFIC, BCO, Insurance Licensed,PFSA