MOUAD EL MOUSSAOUI
Summary
Passionate and customer-oriented hospitality professional seeking a full-time position in a dynamic environment. With solid experience in reception and guest relations, I aim to continue developing my skills while contributing to providing exceptional guest experiences. Fluent in English, French and Arabic, I am committed to enhancing operational efficiency and ensuring high guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hotel Receptionist
Tour Hassan Hotel
01.2025 - Current
- Welcome guests, check them in and out, and assign rooms.
- Respond to guest inquiries and provide information about hotel services.
- Handle complaints and ensure guest satisfaction.
- Compile and verify guest bills at check-out.
- Coordinate with other departments for smooth operations.
- Check quality and quantity of delivered products to the warehouse.
- Use Opera system daily with proficiency.
Hotel Night Audit
The View Bouznika Hotel
04.2024 - 01.2025
- Ensure the availability and security of the establishment during the night.
- Ensure the calm and safety of customers, verification of all checkouts made during the day and daily closing.
- Assist customers at the end of the evening, process check-ins and check-outs and respond to other customer requests.
- Verify, reconcile and balance daily financial activities.
- Welcome customers to the 24-hour facility for the duration of the service.
Assistant Manager Intern
Newrest
02.2023 - 03.2023
- Assisted the management team in overseeing daily operations, ensuring efficient service delivery, and maintaining high-quality standards.
- Actively engaged with customers to address feedback, resolve concerns, and enhance overall satisfaction.
Hotel Receptionist Intern
Jannah Burj Al Sarab Hotel
09.2022 - 12.2022
- Planned reservations and room occupancy.
- Ensured the reception of hotel guests and provided them with all the information necessary for the smooth running of their stay.
- Managed and archived emails and incoming and outgoing mail.
Administrative Assistant Intern
International Capital Trading
07.2022 - 08.2022
- Maintained a high level of professionalism while handling sensitive information and interacting with clients, colleagues, and stakeholders.
- Utilized strong problem-solving skills to address challenges and provide effective resolutions.
- Conducted regular patrols and performed thorough security checks.
- Produced well-written activity and incident reports, documenting relevant information accurately.
Hotel Receptionist Intern
The View Hotel
03.2022 - 06.2022
- Maintained a 100% client satisfaction rating.
- Ensured the reception of the hotel's guests and provided them with all the necessary information for a smooth stay.
- Planned the reservations and the occupation of the rooms.
- Carried out daily accounting, invoicing, bill collection, and deferred payments control services.
- Organized operations with all other departments.
Education
Specialized Technician Diploma - Reception Services
Professional Training Center for Hospitality and Tourism Occupations
01.2022
High School Diploma - Life and Earth sciences (SVT)
Maahad Temara
01.2020
Skills
- Interpersonal Communication
- Strategic and Social Selling
- Attention to detail and accuracy
- Conflict resolution skills
- Teamwork
- Professional appearance and attitude
LANGUAGES
Arabic: Mother tongue
French: Fluent
English: Fluent
Timeline
Hotel Receptionist
Tour Hassan Hotel
01.2025 - Current
Hotel Night Audit
The View Bouznika Hotel
04.2024 - 01.2025
Assistant Manager Intern
Newrest
02.2023 - 03.2023
Hotel Receptionist Intern
Jannah Burj Al Sarab Hotel
09.2022 - 12.2022
Administrative Assistant Intern
International Capital Trading
07.2022 - 08.2022
Hotel Receptionist Intern
The View Hotel
03.2022 - 06.2022
High School Diploma - Life and Earth sciences (SVT)
Maahad Temara
Specialized Technician Diploma - Reception Services
Professional Training Center for Hospitality and Tourism Occupations
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