Mouad Bouchabchoub
Summary
With a diverse skill set and dynamic background in finance and operations management, I bring a proactive and strategic approach to problem-solving and process optimization. My background has honed my ability to adapt and thrive in fast-paced environments, and I look forward to leveraging my expertise to drive continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service - Call Center
Scotiabank
05.2024 - Current
- As a Customer Service Representative at Scotiabank, I handled inbound calls for credit and debit cards. I was responsible for resolving issues, processing transactions, and making account adjustments, while also providing advice on using banking products and maintaining quality standards.
Customer Service - Instacart
Instacart
10.2022 - Current
- As an Instacart delivery driver, I was responsible for delivering groceries to customers on time and with high-quality service. My role included managing orders, verifying items, and resolving delivery issues, all while ensuring a satisfying customer experience.
Customer Service - Call Center
NTT Global
01.2022 - 07.2022
- As a customer service representative at NTT Global, I was responsible for handling inbound Capital One calls, resolving issues, and responding to customer inquiries. My role included processing transactions and account adjustments, as well as providing advice to optimize service utilization. I ensured I met service and quality standards, strengthening my communication and customer relationship management skills.
Customer Service - Call Center
Concentrix
05.2020 - 01.2022
- Costco MasterCard Credit Card Call Manager: Handling inquiries, resolving issues, processing transactions and advising customers, while maintaining quality and compliance standards.
Education
Bachelor - Operations Management With A Minor in Finance
University of Moncton
Moncton, NB04-2020
Skills
- Problem identification and resolution
- Motivator
- Excellent communication skills
- Excellent listening skills
- Ability to work under pressure and multitask
- Empathetic
- Ability to work in a team
- Autonomous
- Attention to detail
LANGUAGES
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Certification
CIFC in process
Timeline
Customer Service - Call Center
Scotiabank
05.2024 - Current
Customer Service - Instacart
Instacart
10.2022 - Current
Customer Service - Call Center
NTT Global
01.2022 - 07.2022
Customer Service - Call Center
Concentrix
05.2020 - 01.2022
Bachelor - Operations Management With A Minor in Finance
University of Moncton
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