Motunrayo Fadekemi Fakorede
Toronto,Ontario
Summary
Analytical and highly motivated network surveillance analyst supporting mobile network infrastructure.
Strong background in network monitoring, incident detection, KPI performance reporting, and process optimization.
Known for problem-solving, improving service reliability, and enhancing operational efficiency. Seeking to contribute to the telecommunications industry through strong technical judgment, and collaborative leadership.
Overview
7
7
years of professional experience
Work History
Network Surveillance Analyst
IHS Towers
FCT, Abuja
06.2021 - 09.2024
- Built and maintained strong relationships with network operator clients, achieving an increase in customer retention.
- Participated in network on-call support on a rotational basis.
- Developed training programs for contract staff, reducing KPI errors, and strengthening team competency.
- Detected and resolved 99.5% of real-time security threats, decreasing incident response time.
- Led junior analysts to achieve a 50% increase in productivity, and a 30% improvement in detection accuracy.
- Monitored live network alarms and service disruptions, creating and managing incident tickets via Affectli and ServiceNow for multiple service providers while maintaining SLA and KPI standards.
- Resolved 99% of client complaints within 12 hours, leading to a 20% decrease in escalations, and a 30% improvement in satisfaction.
Graduate Engineer
Transcorp Power
Delta State
03.2019 - 01.2020
- Supported condition-based monitoring and preventive maintenance on electrical and control systems.
- Improved system efficiency by 15% through accurate diagnostics and maintenance recommendations.
- Assisted in carrying out safety tests, and recorded results on instrumentation devices, recommending improvement.
- Contributed to a 20% reduction in safety hazards through documentation and training initiatives.
- Conducted routine inspections and resolved issues preventing equipment failure.
Junior Network Engineer
Staunton & Lycett Limted
Ondo State
06.2017 - 01.2018
- Implemented new network technologies, boosting network performance by 30%.
- Installed and connected LAN and Ethernet cabling, supporting stable network connectivity across office environments.
- Supported day-to-day network operations and troubleshooting, identifying connectivity issues within LAN environments.
- Assisted with engineering drawings, proposals, procurement specifications, and project cost estimates.
- I gained hands-on experience working within enterprise networking environments, following standard IT and safety best practices.
- Resolved 95% of network connectivity issues, exceeding SLA targets by 60%.
- Assisted in the setup and maintenance of network infrastructure, including routers, switches, and endpoint devices.
Education
Bachelor of Engineering (B.Eng) - Electrical & Electronics Engineering
Federal University of Technology, Akure
Ondo State, Nigeria11-2018
Skills
- Software troubleshooting
- Network monitoring
- Network infrastructure support
- Proficient in network tools (Affectli, ServiceNow)
- IT support in enterprise network environments
- Lan and ethernet cabling
- KPI monitoring and reporting
- Customer retention strategies
- Client relationship management
- Telecom operations
Timeline
Network Surveillance Analyst
IHS Towers
06.2021 - 09.2024
Graduate Engineer
Transcorp Power
03.2019 - 01.2020
Junior Network Engineer
Staunton & Lycett Limted
06.2017 - 01.2018
Bachelor of Engineering (B.Eng) - Electrical & Electronics Engineering
Federal University of Technology, Akure