Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Motunde Dele

Atlanta,Georgia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Mcabby Autos
Douglasville , GA
01.2023 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided primary customer support to internal and external customers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Supervisor Mail Processing

Canada Post
Mississauga, ON
09.2016 - 01.2022
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Led major initiatives within department that drove innovation or addressed critical business challenges.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.

Education

High School Diploma -

Social Media Certified
USA
12.2023

B.Sc. (Hons) Economics -

Ogun State University
Ogun State
06.2005

High School diploma -

Queens High School
IBADAN
06.2000

Skills

  • Over 10 years of office administration and customer service experience
  • Expert in using Microsoft office applications
  • Detailed oriented, adaptable, reliable and result oriented
  • Excellent communication and interpersonal skills
  • Expert in research and internet application
  • Strong analytical and problem-solving skills
  • Customer Service
  • Problem-solving
  • Sales expertise
  • Delivery Scheduling
  • Sales closing
  • Project management abilities
  • Shipping procedures understanding

Languages

English
Full Professional

Timeline

Customer Service Representative

Mcabby Autos
01.2023 - 06.2024

Supervisor Mail Processing

Canada Post
09.2016 - 01.2022

High School Diploma -

Social Media Certified

B.Sc. (Hons) Economics -

Ogun State University

High School diploma -

Queens High School

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Motunde Dele