Motunrayo Oyeneye
Saskatoon,SK
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs, while offering excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
Toronto, ON
10.2023 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Supported customers to maintain positive relationships throughout and following sales processes.
Sales Coordinator
MAC COSMESTICS
Toronto, ON
02.2023 - 07.2023
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
Front Desk Agent
Kapital Home Service
Nigeria, Nigeria
12.2020 - 12.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct department and personnel
- Received packages and mail at the front desk and dispersed them to the correct employees
- Welcomed each arrival pleasantly and confirmed reservations and identification
- Keep updated records and files
- Used quick response and dynamic service skills to build relationships with patrons and improve customer service
- Uploading invoices into the system for payment and maintaining cash receipts.
Education
National Diploma in Science Laboratory Technology - Science Technology
Moshood Abiola Polytechnic
06-2020
Bachelor of Science - Nursing
Saskatchewan University
Skills
- Decision making
- Office organization
- Data Entry
- Customer Service
- Account Management
- Administrative Support
Timeline
Customer Service Representative
Teleperformance
10.2023 - 12.2023
Sales Coordinator
MAC COSMESTICS
02.2023 - 07.2023
Front Desk Agent
Kapital Home Service
12.2020 - 12.2022
National Diploma in Science Laboratory Technology - Science Technology
Moshood Abiola Polytechnic
Bachelor of Science - Nursing
Saskatchewan University
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