Motoko Tse
Concord
Summary
Strong planner and problem solver with exceptional adaptability, independence, and the ability to exceed expectations. Adept at managing multiple priorities and meeting tight deadlines without compromising quality. Fluent in Japanese and English, with a proven track record of success in customer service, content management, and hospitality.
Overview
12
12
years of professional experience
Work History
Bilingual Call Center Representative
U.S. Bank
05.2023 - 01.2025
- Provide exceptional customer service by resolving inquiries regarding bank accounts, loans, and transactions
- Assist customers with troubleshooting issues and ensuring swift resolutions to enhance satisfaction Maintain confidentiality and adhere to compliance standards while managing sensitive customer data.
Content Analyst
Vaco at Google
10.2020 - 04.2023
- Ensure deliverables adhere to guidelines and maintain appropriate documentation
- Manage procedural documents and audit support to uphold quality and accuracy standards
- Review, troubleshoot, and triage queries, escalating issues as necessary.
Flight Attendant
United Airlines
04.2017 - 12.2022
- Ensured passenger safety and comfort during flights, including directing evacuations and providing medical assistance when needed
- Assisted with translations of international and national governmental forms for customers
- Handled escalated customer service issues and facilitated resolutions to enhance satisfaction.
Assistant Manager
Japanese Restaurant Usagi
05.2013 - 06.2016
- Oversaw all restaurant operations, including staffing, scheduling, and inventory management
- Interviewed, hired, and trained employees to ensure exceptional service
- Coordinated front-end and back-end operations seamlessly.
Education
Bachelor of Science - Hospitality Management, Recreation, and Tourism
California State University, East Bay
Skills
- Microsoft Word
- Excel
- PowerPoint
- Hospitality service expertise
- Aviation regulations
- Proofreading
- Language localization
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Bilingual Call Center Representative
U.S. Bank
05.2023 - 01.2025
Content Analyst
Vaco at Google
10.2020 - 04.2023
Flight Attendant
United Airlines
04.2017 - 12.2022
Assistant Manager
Japanese Restaurant Usagi
05.2013 - 06.2016
Bachelor of Science - Hospitality Management, Recreation, and Tourism
California State University, East Bay
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