Open To Work
Motaze Cedrick Hope
Calgary,Canada
Summary
Results-driven logistics and supply chain professional with expertise in freight management, SAP, and data-driven operations. Proven ability to manage complex domestic and international shipments, optimize workflows, and ensure regulatory compliance. At Marks & FGL Sports, improved on-time delivery by 15% through analytical insight, root-cause analysis, and process improvement, while maintaining strong client and carrier relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Domestic Clerk
Marks & FGL Sports
Calgary, Canada
12.2024 - Current
- Coordinated domestic freight and ensured carrier compliance for 100+ monthly shipments.
- Managed bookings, documentation, and milestones for real-time visibility, cutting tracking errors by 20%.
- Analyzed metrics in SAP/Power BI to identify inefficiencies, reducing freight delays by 15% and improving on-time delivery.
- Canadian Tire Corporation
Customer Experience Specialist
Kelly Services
Remote, Canada/US
11.2023 - 12.2024
- Resolved logistics inquiries as client liaison, handling 150+ monthly cases.
- Improved response times by 40% and achieved 90% customer satisfaction score.
- Canada Ltd.
E-Commerce Advisor
Mosaic North America
Remote
02.2023 - 07.2023
- Optimized order management for 50+ SMEs, reducing delays by 35% via automation.
- Secured $150,000+ in CDAP grants for client logistics modernization.
Logistics Clerk
CAFSHIP LTD
Douala, Cameroon
06.2019 - 01.2022
- Handled international ocean freight and customs for 500+ annual shipments to Africa/Europe.
- Coordinated carriers, warehouses, and officials for smooth flow, achieving 98% shipment accuracy.
- Tracked freight, resolved issues, and improved inventory data accuracy by 18% using Excel/Oracle.
- Supported UN peacekeeping logistics with 98% accuracy under tight deadlines.
Education
Bachelor of Arts - International Relations and Communications
University of Calgary
Calgary, AB05.2025
Bachelor of Science - Business Administration (Management & Operations)
Access Higher Institute of Professional Studies
Douala, Cameroon07.2022
Skills
- Freight & Logistics Coordination (domestic and cross-border shipments)
- Customs compliance and regulatory adherence
- ERP Systems: SAP, Oracle JD Edwards (E1)
- Carrier & Stakeholder Communication (ServiceNow, freight brokers)
- ISO Standards Compliance (ISO 9001, ISO 45001)
- Data analysis and reporting (Excel, Power BI)
- Process Mapping & Workflow Optimization (Visio)
- Operational Issue Resolution & Root-Cause Analysis
Certification
- SAP Technology Consultant Professional Certificate
- CIFFA Certificate (in progress)
- Dangerous Goods Certification (in progress)
- ISO 9001 & ISO 45001 Awareness
Languages
- French, Professional
Professional Attributes
- Strong multitasking under high volume
- Excellent interpersonal communication
- Dedicated to safety, sustainability, and improvement
- Independent worker with strong team support
Languages
French
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Domestic Clerk
Marks & FGL Sports
12.2024 - Current
Customer Experience Specialist
Kelly Services
11.2023 - 12.2024
E-Commerce Advisor
Mosaic North America
02.2023 - 07.2023
Logistics Clerk
CAFSHIP LTD
06.2019 - 01.2022
Bachelor of Arts - International Relations and Communications
University of Calgary
Bachelor of Science - Business Administration (Management & Operations)
Access Higher Institute of Professional Studies