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Mosunmola Sule
Winnipeg,MB
Summary
Results-driven professional with a strong background in assembly and client care. Skilled in problem-solving and multitasking, consistently achieving production targets while enhancing client experiences through effective communication and collaboration.
Overview
11
11
years of professional experience
Work History
Assembler
Bombardier Recreational Products
Valcourt, QC
06.2020 - 06.2026
- Assembled components according to specifications, ensuring high-quality standards were met.
- Operated hand tools and machinery to assemble products efficiently and safely.
- Collaborated with team members to streamline assembly processes and reduce production time.
- Conducted quality inspections on finished products, identifying defects and implementing corrective actions.
- Trained new employees on assembly techniques and safety protocols, enhancing team performance.
- Maintained organized workstations, promoting a clean and efficient assembly environment.
- Developed process improvements that increased workflow efficiency while maintaining product integrity.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
Client Care Specialist
Global Excel Management
Sherbrooke, QC
01.2020 - 04.2020
- Delivered exceptional client support, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Streamlined communication processes between clients and internal departments for improved response times.
- Analyzed client feedback to identify trends, recommending process enhancements to management.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients who appreciated the extra effort put forth on their behalf.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Answered customer questions via telephone, email, and live chat services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Front Desk Receptionist
Comfort Inn & Suites
Frisco, TX
08.2017 - 07.2019
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings and maintained accurate reservation records using property management system.
- Implemented inventory control measures for lobby amenities, enhancing guest satisfaction through availability.
- Monitored lobby area, maintaining cleanliness and organization to create welcoming environment for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Media Officer
Chartered Institute of Personnel Management
Lagos, Nigeria
08.2015 - 10.2016
- Led implementation of best practices to support customer service satisfaction initiatives.
- I managed the organization's public image and ensured that that the message is consistent with the institute's mission, values, and goals, while responding to media inquiries.
- Monitored media trends and public sentiment to inform strategic communications planning.
- Collaborated with cross-functional teams to align messaging across various platforms and stakeholders.
- Leveraged social media platforms as an extension of traditional PR tactics for comprehensive engagement strategies.
Education
Bachelor of Arts - International Relations
European University of Lefke
North Cyprus06-2010
Skills
- Problem-solving
- Attention to detail
- Repetitive work
- Multitasking Abilities
Languages
English
Native or Bilingual
French
Elementary
Timeline
Assembler
Bombardier Recreational Products
06.2020 - 06.2026
Client Care Specialist
Global Excel Management
01.2020 - 04.2020
Front Desk Receptionist
Comfort Inn & Suites
08.2017 - 07.2019
Media Officer
Chartered Institute of Personnel Management
08.2015 - 10.2016
Bachelor of Arts - International Relations
European University of Lefke