Enthusiastic Hotel Manager with 15 years of experience planning, leading, and improving activities to support successful business operations. Strategic in developing policies, managing staff and business operations. Focused on motivating staff and working with diverse personality types to drive improvements. I am serviced-focused and dedicated to giving every customer positive experience to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Energetic hospitality professional with strong communication and conflict-resolution skills. Promotes high-quality service delivery through consistent guest engagement and attention to detail.
Education
Bachelor of Arts - Economics, Management
University of Manitoba
Winnipeg, Manitoba, Canada
Higher Secondary School - Diploma in Commerce
Notre Dame College
Dhaka, Bangladesh
Secondary School Certificate - in Science
Sara Marwari School and College
Ishwardi, Pabna, Bangladesh
Skills
Sales & Promotions
Training and mentoring
Reporting
Multitasking
Training & Development
Recruiting
Negotiating
Organizational skills
MS Office
Time management
Clerical
References
Reference available upon request
Additional Information - Accomplishments
Supervised sales team to monitor sales activity and goal achievement.
Worked directly with Human Resources to streamline hiring and onboarding process.
Implemented marketing strategies which resulted in 23% growth of customer base.
Spearheaded acquisition of two competitor companies.
Developed new marketing strategy which increased customer base by 23%.
Supervised team of 15 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.