Mostafa Kharrazi
Vancouver,BC
Summary
Devoted automotive enthusiast with over 7 years of industry experience. Known for unwavering passion, exceptional customer service, and a deep understanding of all things automotive. Eager to bring my enthusiasm and expertise to a dynamic team in the car industry.
Overview
12
12
years of professional experience
Work History
Delivery Specialist
Kia Motors
11.2016 - 08.2023
- Overview of the technology in the new car to customer including but not limited to: Bluetooth pairing, Navigation, Subaru Starlink, Remote Engine Start, adjustment of settings to customizing their vehicle.
- Explained all vehicle switches and controls
- Reviewed recommended Maintenance Schedule with the customer
- Applied new license plate on vehicle prior to temporary plate expiration date
- Assisted the Sales Team in various duties
- Performed a Service introduction for the customer
- Reported customer's issues and complaints to management
Insurance Sales Producer
Hyundai
09.2013 - 11.2016
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Developed client relationships through networking, direct referrals and lead databases.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Handled outbound, inbound, walk-in sales-related calls to qualify individuals interested in purchasing insurance coverage.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
Delivery Specialist
Arash (Private Car Dealership)
10.2011 - 09.2013
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Identified and solicited sales prospects in agency databases.
Education
Bachelor of Science - Hardware Computer Engineering
QIAU
Qazvin, Iran10.2007
Skills
- Efficiency and Time Management
- Client Rapport-Building
- Accurate Recordkeeping
- Persuasive Negotiations
- Claims Information Gathering
- Form Completion and Submission and Workflow Processes
- Policy Feature Explanations
- Insurance Customization
- Billing Inquiries
- Team and Production Goals
- Issue Resolution
- Pre-Owned Vehicles
- Customer Relationship Management
Timeline
Delivery Specialist
Kia Motors
11.2016 - 08.2023
Insurance Sales Producer
Hyundai
09.2013 - 11.2016
Delivery Specialist
Arash (Private Car Dealership)
10.2011 - 09.2013
Bachelor of Science - Hardware Computer Engineering
QIAU
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