MOSTAFA YAGHI
Ottawa,ON
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
Customer Service Desk Cashier
Canadian Tire
07.2023 - 03.2024
- Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
- Boosted sales revenue by upselling products and services to customers during the checkout process.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
Restaurant General Manager
Dominos Pizza
09.2022 - 06.2023
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Restaurant Manager
Dominos Pizza
08.2020 - 09.2022
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Managed establishment finances, including counting cash and receipts and completing bank deposits
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Established and maintained open, collaborative relationships with employees
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Responded to guest concerns and complaints to achieve positive resolution
- Recruited, trained and mentored new staff to deliver top-quality customer service.
Cook
Dominos Pizza
02.2020 - 08.2022
- Maintained and recorded proper food temperatures following established policy
- Cross-trained to fill in for absent team members and cover kitchen needs
- Cleaned and maintained kitchen equipment to comply with sanitation regulations
- Collaborated with restaurant staff to meet food service demands during peak periods
- Stored food in designated containers and rotated inventory to maximize freshness
- Followed established cooking techniques to prepare standard menu options.
Cook
Gabriels Pizza
09.2019 - 02.2020
- Promoted team efficiency by using downtime to restock supplies and clean surfaces, equipment, and floors
- Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review
- Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders
- Cleaned and maintained kitchen equipment to comply with sanitation regulations
- Readied ingredients in advance to expedite on-demand orders and recipes
- Delivered prompt service to meet internal targets
- Cross-trained to fill in for absent team members and cover kitchen needs.
Education
Bachelor of Science (B.S.) - Health Sciences - Biology with a concentration in Health Sciences to eventually go to dental school.
Carleton University
Ottawa, OntarioHigh School - Grade 12 -
Saint Francis Xavier Highschool
Ottawa, OntarioSkills
- Complaint resolution
- Customer engagement
- Operations management
- Shift management
- Regulatory compliance
- Employee schedule management
- Money counting
- Employee training
- Team work
- Stress Tolerance
- Complaint Handling
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary
Availability
- Monday till Friday negotiable shift time.
- Negotiable shifts on weekends.
Timeline
Customer Service Desk Cashier
Canadian Tire
07.2023 - 03.2024
Restaurant General Manager
Dominos Pizza
09.2022 - 06.2023
Restaurant Manager
Dominos Pizza
08.2020 - 09.2022
Cook
Dominos Pizza
02.2020 - 08.2022
Cook
Gabriels Pizza
09.2019 - 02.2020
Bachelor of Science (B.S.) - Health Sciences - Biology with a concentration in Health Sciences to eventually go to dental school.
Carleton University
High School - Grade 12 -
Saint Francis Xavier Highschool
Similar Profiles
Brian EngebretsonBrian Engebretson
General Manager at Canadian Tire #329General Manager at Canadian Tire #329
Simranjit KaurSimranjit Kaur
Cashier at Canadian TireCashier at Canadian Tire
Ornela MwambiOrnela Mwambi
Billingual Customer Service Representative at Canadian Tire Financial ServicesBillingual Customer Service Representative at Canadian Tire Financial Services