Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mostafa Shnishen

Mississauga,ON

Summary

Proven leader in the hospitality sector, adept at shift management and fostering guest relations, significantly enhancing customer loyalty at Marbaiya Group. Excelled in staff training, ensuring food safety compliance, and optimizing resources to boost service delivery. Skilled in problem-solving and money handling, driving sales through innovative promotions and meticulous inventory control.

Overview

15
15
years of professional experience

Work History

Customer Service Cashier

Racing Canes Restaurant
12.2023 - 09.2024
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Assistant Restaurant Manager & Purchasing Officer

ILoLI Restaurant & Cafe
03.2020 - 03.2023
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Developed unique events and special promotions to drive sales.
  • Proven ability to learn quickly and adapt to new situations.

Restaurant Supervisor & Purchasing Officer

Marbaiya Group
03.2010 - 03.2020
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Maintained accurate records of sales, labor and other costs.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Education

Diploma - Social Work

Sadat
Egypt
05.2004

Skills

  • Shift Management
  • Employee Scheduling
  • Food Safety Compliance
  • Staff Training and Development
  • Opening and closing procedures
  • Customer Assistance
  • Guest Relations
  • Scheduling and labor control
  • Problem-Solving
  • Customer Service
  • Scheduling Staff
  • Money Handling

Languages

English
Elementary

Timeline

Customer Service Cashier

Racing Canes Restaurant
12.2023 - 09.2024

Assistant Restaurant Manager & Purchasing Officer

ILoLI Restaurant & Cafe
03.2020 - 03.2023

Restaurant Supervisor & Purchasing Officer

Marbaiya Group
03.2010 - 03.2020

Diploma - Social Work

Sadat

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Mostafa Shnishen