MOSTAFA KIAN
Network - System - Cybersecurity
North Vancouver,BC
Summary
Experienced and Cisco Certified Infrastructure Expert with a strong background in cybersecurity. Proven track record in designing, implementing, and managing complex network infrastructure solutions. Skilled in identifying vulnerabilities and implementing effective security measures to safeguard critical data. Adept at collaborating with cross-functional teams to ensure seamless integration of network systems. Committed to delivering high-quality results and exceeding client expectations in fast-paced environments.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Network Technician
CAD Managed IT MSP
05.2023 - Current
- Configuring and troubleshooting local and wide-area networks (LANs/WANs), mainframe networks, workstations, and peripheral devices to ensure optimal performance and connectivity
- Managing and maintaining servers, including File, AD, Application, and SQL Server, ensuring high availability, optimized performance, and robust security protocols
- Creating and maintaining comprehensive troubleshooting guides, knowledge-based articles, and detailed service records to enhance operational efficiency
- Providing technical expertise across platforms such as SharePoint, Office 365, Windows Server 2016/2019 (including virtual environments), Mac OS X, and G Suite
- Configuring firewalls (pfSense, SonicWall, Sophos) and establishing secure OpenVPN and IPsec connections to support user and site-to-site needs
- Delivering expert support for industry-leading technologies, including Microsoft, Acronis, Sophos, Synology, and Ubiquiti
- Utilizing tools like Autotask and Datto RMM for monitoring, issue resolution, and efficient management of client networks
- Collaborating with Level 1 technicians to provide advanced technical solutions and coordinating with mid-sized and small companies for seamless operations
- Delivering remote and on-site IT support, troubleshooting, and systems maintenance to minimize downtime and enhance user satisfaction
IT Support
Summit Tools Co.
03.2022 - 01.2023
- Provided on-call or on-site support to all Stores and Head office
- Resolved Tier 3 (2 and 1) technical support issues in ERP data management (related to servers, applications, networking, backups, security, etc.) and any technology-related issues
- Installed, configured, and administrated SonicWALL, Cisco switches, and other network infrastructure
- Provided services in VPN (Site-to-Site and remote access), Network Switches, Routing, Firewalls, and Storage Area Networks (QNAP)
- Troubleshot and supported VMware, vCenter, and Windows Server, DNS & SQL Server
- Troubleshot and supported standard desktop operating systems, and standard desktop applications
- Troubleshot infrastructure issues (network connectivity, printing, Internet, hardware) and made documentation, Monitoring network (Auvik)
- Performed data and configuration backups and disaster recovery operations (Veeam)
- Assisted with the training of existing and new staff on Tier 1 and Tier 2 and solutions to escalated tickets to mentor the teams and reduce escalations over time
- Administrated Active Directory user management (user accounts, security groups, distribution lists, passwords)
- Administrated O365, admin center, and exchange and security aspects such as Microsoft 365 Defender, spam and phishing, Sophos, and SharePoint
- Managed assets (inventory, repairs, configuring new machines)
- Participated in and assisted with facility-related projects
- Set up all IT equipment for new stores
Field Engineer- Dell Technician (Contract)
Unisys Co.
09.2021 - 03.2022
- Performed hardware break/fix work and installations
- Resolved technical support issues that cannot be resolved via telephone by the Help Desk phones team
- Analyzed, documented, and escalated critical issues to appropriate support groups
- Monitored and ensured timely escalation of customer issues to internal organizations or vendors
- Collaborated with other IT departments on assigned projects and issues
- Diagnosed and repaired hardware problems, setting up, configuring, and testing equipment
- Performed preventative maintenance and installed upgrades and options
- Installed Operating system and configured PCs according to company standards for deployment
- Maintained technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
Practicum Student
CDI College
06.2021 - 07.2021
- Used Lynis to scan vulnerabilities on Ubuntu servers
- Fixed security breaches through automated configuration with Ansible resulting in a fast-paced deployment
- Used YAML programming language to create Ansible playbook
- Monitored networks with Zabbix (added and scanned Juniper switches and agents) resulting capture of all networks in an interface
- Handled tickets with ServiceNow (ADs and VPN connection issues) resulting in solving client's problems in a timely manner
- Created materials for Cybersecurity training courses for the company's staff resulting in improving staff's knowledge regarding Cybersecurity breaches
- Monitored network performance (availability, utilization, throughput, and latency) with IPERF and performed vulnerability testing
- Scripting with Bash
Network Technician (Contract)
Kelly Services Co. (IBM Co.)
08.2019 - 10.2019
- Connected PCs to the network domain / ensured host devices had full access
- Installed hardware such as printers, desktops, and laptops to the local network
- Set up Wi-Fi, switches, routers, and UPS in the server room
- Ran wires along the floorboards or in the ceiling tiles
- Configured printers and established internet connectivity
- Wired the LAN network
Service Engineer & IT Support
Siemens Healthineers Co.
03.2009 - 09.2016
- As a Biomedical Equipment Technician, I provided PC and mobile support to resolve staff issues. I provided IT support services, troubleshooting, and system operation. I diagnosed, troubleshot, and resolved network and Wi-Fi issues. I am trained and certified by Medical Siemens Co (SIEMENS HEALTHINEERS). I serviced Radiotherapy machines regularly. I maintained LINAC sets all over Iran. I troubleshot, exchanged parts, and repaired in a timely manner. I installed and tweaked Machines to an optimized operation point. I documented troubleshooting process resulting in fast diagnosis and repairment. Provided PC and mobile support to resolve staff issues
- Provided IT support services, troubleshooting, and system operation
- Diagnosed, troubleshot, and resolved network and Wi-Fi issues
- Trained and certified by Medical Siemens Co
- (SIEMENS HEALTHINEERS)
- Serviced Radiotherapy machines regularly
- Maintained LINAC sets all over Iran
- Troubleshot, exchanged parts, and repaired in a timely manner
- Installed and tweaked Machines to an optimized operation point
- Documented troubleshooting process resulting in fast diagnosis and repaiment
Education
Cybersecurity Specialist - undefined
CDI College
Vancouver, BC 01.2020 - 07.2021
Bachelor of Science - Electronics
Azad University
Vancouver, BC 05.2009 - 12.2009
Skills
Network troubleshooting IP addressing Cloud networking Wireless networking Backup and Disaster Recovery Switching technologies Network design Local area networks
Certification
CCNA - Cisco Certified Network Associate
Timeline
Senior Network Technician
CAD Managed IT MSP
05.2023 - Current
JNCIA-Junos Associate
07-2022
CompTIA Network+
05-2022
IT Support
Summit Tools Co.
03.2022 - 01.2023
Field Engineer- Dell Technician (Contract)
Unisys Co.
09.2021 - 03.2022
Practicum Student
CDI College
06.2021 - 07.2021
Cybersecurity Specialist - undefined
CDI College
01.2020 - 07.2021
Network Technician (Contract)
Kelly Services Co. (IBM Co.)
08.2019 - 10.2019
CCNA - Cisco Certified Network Associate
07-2019
Bachelor of Science - Electronics
Azad University
05.2009 - 12.2009
Service Engineer & IT Support
Siemens Healthineers Co.
03.2009 - 09.2016
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