Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
MOSTAFA ELHALLAQ

MOSTAFA ELHALLAQ

Marketing And Sales
Oshawa,Ontario

Summary

Hello, I'm Mostafa, a motivated individual with experience in customer service, marketing, and sales. Skilled in building customer relationships and understanding customer needs with strong communication and interpersonal skills

Committed to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

Work History

Order Selector

Sobeys
Whitby, ON
08.2023 - Current

Service Coordinator & Driver

Durham Public Transit (Voyago)
Ajax, ON
08.2022 - 03.2023
  • Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Managed and coordinated service teams to achieve successful completion of service projects.

Residence Services Representative

Campus Living Center, OT
Oshawa, ON
08.2021 - 05.2022
  • Documented problems and corrective actions to maintain records.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Developed estimates by costing materials, supplies, and labor.

Culinary Sales and Service Specialist

Doner & Gyros
Oshawa, ON
11.2020 - 02.2021
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.

Customer Experience Specialist

Alorica
Oshawa
05.2020 - 07.2020
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.

Warehouse Associate

Pival
Oshawa, ON
01.2020 - 04.2020
  • Worked safely around moving machinery.

Fine Dining Service Specialist

Jaz Lounge
Madinah
02.2018 - 06.2018
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Delivery and Culinary Logistics Specialist

Marsol
04.2017 - 01.2018
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.

Chef

Self-employeed
Madinah
06.2016 - 09.2016
  • Collaborated with staff members to create meals for large banquets.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Education

Human Health Science Bachelor -

Tech University
Oshawa, ON
01.2020 - 04.2024

Academic English -

Ontario Tech University/Durham College
Oshawa, ON
06.2019 - 12.2019

High School Diploma -

Aqiq High School
Madinah
07.2016 - 12.2018

Skills

Adaptability and Creativity

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Certification

Basic Life Support Certification (BLS)

Timeline

Order Selector

Sobeys
08.2023 - Current

Service Coordinator & Driver

Durham Public Transit (Voyago)
08.2022 - 03.2023

Residence Services Representative

Campus Living Center, OT
08.2021 - 05.2022

Culinary Sales and Service Specialist

Doner & Gyros
11.2020 - 02.2021

Customer Experience Specialist

Alorica
05.2020 - 07.2020

Human Health Science Bachelor -

Tech University
01.2020 - 04.2024

Warehouse Associate

Pival
01.2020 - 04.2020

Academic English -

Ontario Tech University/Durham College
06.2019 - 12.2019

Fine Dining Service Specialist

Jaz Lounge
02.2018 - 06.2018

Delivery and Culinary Logistics Specialist

Marsol
04.2017 - 01.2018

High School Diploma -

Aqiq High School
07.2016 - 12.2018

Chef

Self-employeed
06.2016 - 09.2016

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MOSTAFA ELHALLAQMarketing And Sales