MOSTAFA ELHALLAQ
Marketing And Sales
Oshawa,Ontario
Summary
Hello, I'm Mostafa, a motivated individual with experience in customer service, marketing, and sales. Skilled in building customer relationships and understanding customer needs with strong communication and interpersonal skills
Committed to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Order Selector
Sobeys
Whitby, ON
08.2023 - Current
Service Coordinator & Driver
Durham Public Transit (Voyago)
Ajax, ON
08.2022 - 03.2023
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Managed and coordinated service teams to achieve successful completion of service projects.
Residence Services Representative
Campus Living Center, OT
Oshawa, ON
08.2021 - 05.2022
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
Culinary Sales and Service Specialist
Doner & Gyros
Oshawa, ON
11.2020 - 02.2021
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Customer Experience Specialist
Alorica
Oshawa
05.2020 - 07.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Warehouse Associate
Pival
Oshawa, ON
01.2020 - 04.2020
- Worked safely around moving machinery.
Fine Dining Service Specialist
Jaz Lounge
Madinah
02.2018 - 06.2018
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Delivery and Culinary Logistics Specialist
Marsol
04.2017 - 01.2018
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Chef
Self-employeed
Madinah
06.2016 - 09.2016
- Collaborated with staff members to create meals for large banquets.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
Human Health Science Bachelor -
Tech University
Oshawa, ON 01.2020 - 04.2024
Academic English -
Ontario Tech University/Durham College
Oshawa, ON 06.2019 - 12.2019
High School Diploma -
Aqiq High School
Madinah 07.2016 - 12.2018
Skills
Adaptability and Creativity
Communication Skills
CRM
System and Software programs
Data Analysis
Market Research
Presentation Skills
Certification
Basic Life Support Certification (BLS)
Timeline
Order Selector
Sobeys
08.2023 - Current
Service Coordinator & Driver
Durham Public Transit (Voyago)
08.2022 - 03.2023
Residence Services Representative
Campus Living Center, OT
08.2021 - 05.2022
Culinary Sales and Service Specialist
Doner & Gyros
11.2020 - 02.2021
Customer Experience Specialist
Alorica
05.2020 - 07.2020
Human Health Science Bachelor -
Tech University
01.2020 - 04.2024
Warehouse Associate
Pival
01.2020 - 04.2020
Academic English -
Ontario Tech University/Durham College
06.2019 - 12.2019
Fine Dining Service Specialist
Jaz Lounge
02.2018 - 06.2018
Delivery and Culinary Logistics Specialist
Marsol
04.2017 - 01.2018
High School Diploma -
Aqiq High School
07.2016 - 12.2018
Chef
Self-employeed
06.2016 - 09.2016