Success-driven, results-focused, and adaptable IT professional skilled in computer systems, troubleshooting and providing exceptional customer service.
Hi, I’m
Mosope Faseru
Windsor,ON
Summary
Overview
2
years of professional experience
1
Certification
Work History
ConcentrixLondon, ON
Customer Service Representative
01.2023 - Current
Job overview
- Resolved product/service issues, troubleshooting problems, and provided ongoing technical assistance within time limits
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed communication procedures, guidelines and policies
Jobskillshare
IT Support Intern
10.2021 - 10.2022
Job overview
- Developed a strong knowledge of client/server systems using Active Directory and Domain Controllers
- Gained experience in troubleshooting and resolving hardware, software and network connectivity issues
- Gained experience with ticketing systems and solving Level 1 customer issues
- Software Installation and deployment
- Tracing and reviewing important account information in Office 365.
Turaco WebWindsor, ON
IT Help Desk
05.2022 - 07.2022
Job overview
- Provided technical support via phone calls,emails and remote sessions.
- Assisted in creating documentation for expected IT problems
- Oversaw daily performance of computer systems.
Education
University of Windsor
Bachelor of Computer Science Honours
University Overview
Skills
Customer service
Troubleshooting hardware and software
Help desk ticketing systems
Active directory user management
Office 365 management
Windows 10 & 11 administration
Certification
- CompTIA A+ (Ongoing)
- Udemy IT Technical skills Bootcamp
Timeline
Customer Service Representative
Concentrix
01.2023 - Current
IT Help Desk
Turaco Web
05.2022 - 07.2022
IT Support Intern
Jobskillshare
10.2021 - 10.2022
University of Windsor
Bachelor of Computer Science Honours
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