Moses Ronnie Mukwaya
Kampala,Uganda
Summary
Diligent professional with 10 years of management experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
13
13
years of professional experience
Work History
MANAGER
KINGDOM EXPRESS PASSENGER TRANSPORT LLC
DUBAI, UAE
07.2021 - 08.2024
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed risk by developing and implementing effective risk management strategies.
- Directed recruitment, hiring, and training of new staff members.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
COORDINATOR - TECHNICAL SUPPORT (SYSTEM'S INTEGRATION)
TRANSGUARD GROUP LLC
DUBAI, UAE
01.2017 - 05.2019
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Prepared detailed expense reports for all departmental activities.
- Conducted regular training sessions for staff members on new software programs or processes.
ADMINISTRATION SUPERVISOR - CASH SERVICES DIVISION
TRANSGUARD GROUP LLC
DUBAI, UAE
10.2011 - 12.2016
- Managed the reception area by answering phones; greeting visitors; responding to inquiries from customers or vendors.
- Assisted with budget preparation by tracking expenses related to office operations.
- Maintained office supplies inventory by checking stock levels; anticipating requirements; placing orders; verifying receipt.
- Organized company events such as conferences, seminars, workshops.
- Ensured compliance with all applicable laws and regulations pertaining to corporate policies and procedures.
- Prepared correspondence such as memos, letters, emails, faxes., using Microsoft Office Suite applications.
- Scheduled appointments and managed calendars for executive team members.
- Established contacts with external suppliers in order to obtain required materials or services at competitive prices.
- Provided assistance in organizing special projects such as training sessions or customer appreciation days.
- Provided technical support in troubleshooting computer hardware problems when necessary.
Education
Diploma - Business Management and Entrepreneurship
Alison Advanced Learning
Ireland01.2013
A Levels - Mathematics, Economics, Entrepreneurship, Geography & History
Skills
- Communication
- Operational support
- Interpersonal skills
- Teamwork
- Supporting engineers and technicians
- Managing procurement process
- Managing Staff attendance records
- Revenue recognition and Invoicing
- Sales force updates
- Petty cash management
- Conflict resolution
- Operations Management and coordination
- Strategic Planning
- Performance Management
- Financial Management and accounting
- Collaboration with marketing team
- Customer profitability analysis
- Cost and volume analysis
- Regulatory compliance
- Customer Relationship Management (CRM)
- Staffing and Management
Languages
English
Professional
Timeline
MANAGER
KINGDOM EXPRESS PASSENGER TRANSPORT LLC
07.2021 - 08.2024
COORDINATOR - TECHNICAL SUPPORT (SYSTEM'S INTEGRATION)
TRANSGUARD GROUP LLC
01.2017 - 05.2019
ADMINISTRATION SUPERVISOR - CASH SERVICES DIVISION
TRANSGUARD GROUP LLC
10.2011 - 12.2016
Diploma - Business Management and Entrepreneurship
Alison Advanced Learning
A Levels - Mathematics, Economics, Entrepreneurship, Geography & History
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