Moses Mutebi
Whitehorse, YT,Province
Summary
Reliable business professional with experience in project management, general administration, process improvement, customer care, education and security personnel. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator
SPRINGFIELD SCHOOLS
01.2020 - 05.2023
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Collected, validated, and distributed information to employees.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
Teaching Assistant
Springfield Schools
02.2019 - 05.2023
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Maintained safety and security by overseeing students in recess environments.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
- Supported classroom activities, tutoring, and reviewing work.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Copied, organized and distributed classroom assignments or other paperwork.
Front Desk Receptionist
Vision Education Centre
01.2021 - 04.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized, maintained and updated information in computer databases.
- Completed bookings and reservations
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Maintenance Supervisor
Springfield Schools
02.2020 - 02.2021
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Tracked and progressed maintenance requests organise meeting schedules.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Supervised about 6 employees and scheduled shifts.
- Contributed to development, implementation, and execution of maintenance programs.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Scheduled and oversaw maintenance, repair and installation activities.
- Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
- Did reports and recorded daily operations as well as acted as a custodian for the school properties.
Store Associate
FREEDOM CITY MALL
01.2015 - 08.2019
- Logged reports, expenses, receipts, and sales in the company database.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Education
Bachelor of Arts - EDUCATION
MAKERERE UNIVERSITY
UGANDA04.2012
Skills
- Problem-Solving
- Documentation And Reporting
- Self Motivation
- Multitasking Abilities
- Business Administration
- Decision-Making
- Teamwork and Collaboration
- Painting skills
- Security maintenance skills
Languages
English
Professional Working
Certification
- Certified First aider
- licensed driver
- Food safe certified
- Microsoft office certified
- Licensed Yukon security officer
- TEFL Certified
- 101 First Nation cerificate
Timeline
Front Desk Receptionist
Vision Education Centre
01.2021 - 04.2023
Maintenance Supervisor
Springfield Schools
02.2020 - 02.2021
Administrator
SPRINGFIELD SCHOOLS
01.2020 - 05.2023
Teaching Assistant
Springfield Schools
02.2019 - 05.2023
Store Associate
FREEDOM CITY MALL
01.2015 - 08.2019
Bachelor of Arts - EDUCATION
MAKERERE UNIVERSITY
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