Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Custom
Languages
References
Timeline
Generic

Moses K. Okolo

Brampton,Canada

Summary

Experienced site supervisor with proven problem-solving skills and expertise in time management and technical operations. Demonstrated ability to oversee projects, ensure safety compliance, and enhance operational efficiency. Several years of hands-on experience in managing site activities and driving improvements.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Site Supervisor

Elite Condo Concierge
Toronto, ON
01.2023 - Current
  • Supervise security guards
  • Maintain daily records
  • Conduct patrols
  • Lead emergency response drills
  • Conduct inspections for physical and safety hazards
  • Monitor alarm systems and other security equipment
  • Assist employees and visitors during an emergency
  • Resolve conflicts following the company's protocol

Remote Concierge Specialist (Part-Time)

Stealth Monitoring
Mississauga, ON
01.2024 - 01.2025
  • Remotely monitoring entry points to ensure only authorized personnel and visitors are allowed access
  • Receiving and managing packages for residents
  • Verifying visitor credentials, managing access for visitors, contractors, and emergency personnel
  • Controlling access to properties through remote gate entry systems
  • Using intercoms and two-way communication systems to interact with residents and visitors on-site
  • Responding to alarms, emergencies, and security threats by communicating with residents and coordinating with first responders
  • Maintaining records of incidents and suspicious activity, and reporting them to the appropriate authorities

Concierge (Site Supervisor)

Condor Security Inc
Toronto, ON
01.2022 - 01.2023
  • Manage guests/resident/customer complains
  • Performing administrative/secretarial/reception duties
  • Managing mail, taking messages and arranging special services
  • Greet guests and customers warmly and make them feel welcome and attended
  • Maintain inventory of supplies and order new stock as needed
  • Answer phone and email inquiries from potential guest and customer in a timely and respectful manner
  • Process important queries and manage customer expectations in a polite and friendly manner

Customer Service Rep.

Naijcom Construction Company Inc.
Toronto, ON
01.2019 - 01.2022
  • Strong interpersonal skills with the ability to establish and maintain effective working relationships with staff and public in a courteous and professional manner.
  • Answers incoming calls and resolves customer complaints in a timely manner
  • Handles complaints and other issues
  • Ensure that customer satisfaction is guaranteed
  • Promotes continued customer interests in the companies products and services
  • Keeping records of customer interactions, transactions, comments and complaints

Teacher

Colegio Liceo del Valle
Zapopan, Mexico
01.2014 - 01.2019
  • Taught English as a second language
  • Educating students based on Ministry of Education curriculum and guidelines
  • Preparing, administering, supervising, and grading examinations, quizzes, and other assignments
  • Planning and organizing academic events and activities, both in and outside of school property
  • Create and distribute progress reports to both students and parents
  • Conduct parent-teacher conferences to discuss students progress

Security Guard

Halogen Security Company.
Lagos, Nigeria
01.2007 - 01.2014
  • Responsible for site and personnel security
  • Ensured all safety measures are in place to protect the establishment and patrons
  • Provided customer service by assisting visitors and contractors
  • Maintained a safe environment by performing routine security checks
  • Patrolled designated areas to verify any unlawful activities
  • Reported any criminal act to local law enforcement

Education

Diploma - Administration Skills

Nigeria Institute of Administration
Nigeria

Skills

  • Customer satisfaction
  • Team development and leadership
  • Conflict resolution
  • Communication skills
  • Attention to detail
  • Emergency response
  • Security monitoring

Certification

  • BST Training Certificate _ Paragon Professional Institute
  • Emergency First Aid with CPR-C & AED (Blended Prog )
  • WHMIS Training Certificate (English)

References

REFERENCES AVAILABLE UPON REQUEST

Accomplishments

  • Resolved customer issues and inquiries in a timely manner whereby establishing a strong foundation for retention and loyalty.
  • Dealt with difficult and irate customers and brought about resolution and customer satisfaction by processing and researching information in a timely manner.
  • Ability to communicate effectively both verbally and in writing with all levels of staff in a clear and concise manner.
  • Strong interpersonal skills with the ability to establish and maintain effective working relationships with staff and public in a courteous and professional manner.
  • Proven self starter who takes the initiative and thrives well in a fast paced environment

Custom

Proficient in MS Office, Word, Outlook, General Office equipment and Internet Browser

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Remote Concierge Specialist (Part-Time)

Stealth Monitoring
01.2024 - 01.2025

Site Supervisor

Elite Condo Concierge
01.2023 - Current

Concierge (Site Supervisor)

Condor Security Inc
01.2022 - 01.2023

Customer Service Rep.

Naijcom Construction Company Inc.
01.2019 - 01.2022

Teacher

Colegio Liceo del Valle
01.2014 - 01.2019

Security Guard

Halogen Security Company.
01.2007 - 01.2014

Diploma - Administration Skills

Nigeria Institute of Administration

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Moses K. Okolo