Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Moses Kigongo

Brampton,Canada

Summary

Over 2 years of social work, and personal care aide experience

Extremely organized coupled with strong interpersonal, decision making, time management, written, communication and listening skills with excellent customer care service.

  • Strong Team leadership skills with dedication to working in collaborative environments that values fairness, human dignity, and equity using anti-discrimination framework
  • Strong counseling and crisis prevention skills
  • Ability to facilitate various groups in a professional manner
  • Proven ability to interact with people from diverse cultures and backgrounds seamlessly connecting with them in a professional manner.
  • Results oriented quick learner who thrives in a fast-paced environment
  • Proficient in office programs (Microsoft Office, Excel, Words, Power Point)
  • Ability to multitask, with strong characteristics of flexibility, creativity, persistence, sensitivity, and commitment to work
  • Developed skills in supportive and people-focused environment, looking to transition into new field. Expertise in active listening and problem-solving, with focus on building strong, supportive relationships. Ready to apply these transferable skills to make meaningful impact in new role.
  • Offering excellent interpersonal skills and genuine passion for helping others, eager to learn and develop in supportive environment. Brings understanding of community resources and ability to effectively communicate with diverse populations. Ready to use and develop active listening and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Relief Worker

NIMZ HR AGENCY
10.2023 - 01.2025
  • Respond to calls from the agency to go to various shelters and or group homes as assigned
  • Participate in the client intake process in the Shelter(s)
  • Perform walk rounds to ensure safety at the premises
  • Perform first aid on clients who get injuries at the facility including those who overdose
  • Maintain appropriate information for funder reports as necessary
  • Work collaboratively with shelter and housing team, other shelter staff and departments and volunteers
  • Work as a resource for residents, particularly around housing issues, support and advocacy
  • Use intervention and mediation skills to defuse potential conflict.
  • Perform light housekeeping and maintenance tasks to ensure a clean work environment
  • Ensure all record keeping is up to date, review all incidents and log reports on each shift
  • Offering medication to individual residents who require it in a timely manner
  • Managed resources efficiently for optimal distribution of food, water, and essential items to impacted communities.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Evaluated program effectiveness through regular monitoring and reporting activities, leading to continuous improvements.

Community Shelter Worker

RED CROSS
09.2023 - 12.2023
  • Participate in the client intake process in the Shelter(s)
  • Perform walk arounds to ensure safety at the premises
  • Perform first aid on clients who get injuries at the facility including those who overdose
  • Maintain appropriate information for funder reports as necessary
  • Maintain client files
  • Work collaboratively with shelter and housing team, other shelter staff and departments and volunteers
  • Work as a resource for residents, particularly around housing issues, support and advocacy
  • Use intervention and mediation skills to defuse potential conflict
  • Cook food and serve it residents whenever necessary or assigned to do so
  • Perform light housekeeping and maintenance tasks to ensure a clean work environment
  • Ensure all record keeping is up to date, review all incidents and log reports on each shift
  • Offering medication to individual residents who require them in a timely manner

Education

customer care service skills, Toronto shelter standards, First Aid and CPR, Food Handling Certificate

Certificates

Skills

  • Compassionate
  • Case management
  • Self-care practices
  • Conflict resolution

Languages

English
Full Professional

Timeline

Relief Worker

NIMZ HR AGENCY
10.2023 - 01.2025

Community Shelter Worker

RED CROSS
09.2023 - 12.2023

customer care service skills, Toronto shelter standards, First Aid and CPR, Food Handling Certificate

Certificates
Moses Kigongo