Moses Kato
Whitby
Summary
Am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative.(Casual Part-time)
LCBO
01.2022 - Current
- Served and interacted with customers responsibly and promptly.
- Responsible for handling stock and operating computerized cash on till.
- Assisted in stocking shelves and unloading delivery trucks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Construction Worker
Lubansa Construction Company
11.2019 - 12.2020
- Responsible for managing all the elements of the company.
- Loading and unloading of materials, tools, and equipment.
- Carried out tasks efficiently and honestly.
- Assisting Contractor, e.g., electrician and painting, as required.
Assistant Manager
Shell
01.2016 - 01.2019
- Provided excellent customer service and values to the public.
- Performed closing and lockup duties to ensure security compliance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized site environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Diploma - Entrepreneurship and Small Business
Durham College
Oshawa, ON05.2025
Secondary School - Small Business
Axial International College
04.2019
Skills
- Customer Service
- Good written and verbal Communication skills
- Proficiency with Technology and Software such as MS Word, MS Excel, MS PowerPoint, Web Design
- Flexibility and reliability in terms of work shifts
- Problem-solving skills developed through customer service experience
- Reliable ability to work well in a team and independently with high efficiency
Timeline
Customer Service Representative.(Casual Part-time)
LCBO
01.2022 - Current
Construction Worker
Lubansa Construction Company
11.2019 - 12.2020
Assistant Manager
Shell
01.2016 - 01.2019
Secondary School - Small Business
Axial International College
Diploma - Entrepreneurship and Small Business
Durham College
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