MOSES KARRA
Toronto,ON
Summary
Highly motivated and dedicated University of Toronto student with a strong background in technical support, IT, and customer service. Currently seeking a position in IT where I can leverage computer science skills along with proven track record of reliability and attention to detail. Possesses excellent communication and organizational skills, a client-focused approach, and a strong passion for community engagement.
Overview
4
4
years of professional experience
Work History
Library Student Assistant
DG Ivey Library, New College
12.2023 - Current
- Greet and assist library patrons, providing information on services, resources, and policies
- Manage circulation tasks, including checking in/out materials, fines, and overdue notices
- Provide technical support for library equipment, such as printers, scanners, and computers
- Organized returned books and materials and assisted with shelving
Sales Associate
Moore's Clothing For Men
05.2023 - 08.2023
- Provided personalized customer service, ensuring satisfaction and building strong relationships
- Assisted approximately 20 customers daily in finding perfect attire for special occasions and provided styling recommendations
- Collaborated with teams to maintain store standards, create visually appealing displays, and achieved 10% increase in sales in the first month
Sales and Customer Service Representative
Over The Rainbow
10.2021 - 04.2023
- Provided friendly and personal customer service, ensuring satisfaction and loyalty
- Collaborated effectively with diverse teams to maintain brand standards and deliver outstanding sales results
- Handled customer inquiries and high-volume calls, independently resolving 25% of issues
Administrative and Tech Support Specialist
SUSU Cyber Cafe
01.2020 - 09.2020
- Installed and maintained computer systems, delivering technical assistance to clients
- Monitored network performance, troubleshooting and resolving technical issues promptly
- Managed and maintained productive and organized workspace for clients
Education
Bachelor of Science - Statistics
University of Toronto
Toronto, ON06.2026
Skills
- Programming Languages: Python, C, SQL, HTML, CSS
- Data Analysis: Proficient in data analysis, interpretation, and presentation
- Troubleshooting, network monitoring, computer system installation and maintenance
- High technical aptitude for working in fast-paced, electronic communication environment
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for efficient document creation
TECHNICAL:
- Excellent verbal and written communication skills, ensuring compelling customer interactions and clear documentation
- Client-focused approach with proven track record of reliability and attention to detail
- Strong organizational skills, prioritizing tasks effectively and thriving in fast-paced environment
- Collaborative team player with self-motivated nature and ability to work independently
- Strong passion for community engagement and helping others
SOFT:
Personal Achievements
- Launched and managed a successful recycling program for my college in Kenya, demonstrating leadership and environmental awareness, (Computer Pride, Kenya).
-Volunteered as a teacher at Fuji primary school, taught mathematics and science to class 6 students, fostering a love for learning and community engagement
- Established and coached a youth soccer team at Fuji Primary School, fostering teamwork and community engagement.
References
Crystal Zhou - Manager at Moore's clothing for men
+1(587)710-3004
crystalzhou@mooresclothing.com
Sarvi Ghahremanpour - Manager at Over the Rainbow
+1(416)271-9428
sarvi@rainbowjeans.com
Timeline
Library Student Assistant
DG Ivey Library, New College
12.2023 - Current
Sales Associate
Moore's Clothing For Men
05.2023 - 08.2023
Sales and Customer Service Representative
Over The Rainbow
10.2021 - 04.2023
Administrative and Tech Support Specialist
SUSU Cyber Cafe
01.2020 - 09.2020
Bachelor of Science - Statistics
University of Toronto
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