Moses Akinjo
Ontario,Nigeria
Summary
A hardworking individual who can work with or without supervision. Service oriented and experienced skills, good communication abilities. Can work under pressure, with ultimatums and in a busy place. A wealth of experience of over seven years in the IT and hospitality industry and also in the day to day run of operations in the fast food industry. Can speak and write in English.
Overview
19
19
years of professional experience
Work History
Operations Manager
Korrect Kitchen
01.2016 - Current
- organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
- plan and work to budgets, maximise profits and achieve sales targets set by head office
- monitor and control takings in the restaurant and administer payrolls
- recruit new staff, and train and develop existing staff
- coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets, including maximising sales
- ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- ensure high standards of customer service are maintained
- implement and instil in your team company policies, procedures and ethics
- handle customer complaints and queries
- carry out marketing activities in line with company policy, including implementing branded promotional campaigns from head office
- prepare reports and other performance analysis documentation
I.T Surport
Hotel Bellissimo
06.2009 - 12.2015
- Network Cable Configuration, Troubleshooting/Maintenance, Helpdesks & LAN Support, Information Management Support & Network Administration (LAN/WAN) Services
- Ensure Network performance is tracked, Monitored & properly documented in Accordance with policies and procedures
- Phone call Monitoring & Posting (Dial guard Data Capturing) CCTV Surveillance & DSTV Monitoring
Receptionist / cashier
Hotel Bellissimo
05.2008 - 06.2009
- Making of reservations, Posting of guest bills, Preparation of guest due for checkout, Cash analysis posting, Sales book posting on daily basis, Attending to guest enquiries, Auditing of guest accounts on daily basis
Concierge / Concierge Driving
Hotel Bellissimo
04.2005 - 05.2008
- Handle customer and tenant requests for information and services
- Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly
- Display a warm friendly, professional greeting to all who enter the Hotel
- Maintain a log book in a professional and informative manner
- Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individuals 19 needs and rights.
- Transportation of clients and/or guests, as needed
- Various errands, including lifting, or moving items, etc.
- Provide pick-up and delivery services on request
- Perform personal and business errands for team members
- Other related or not related duties, as needed
Education
BSc Business administration - Business Administration
University of Lagos (DLI)
Lagos, Nigeria 2012
Diploma Information Technology - Information Technology
PCB computers
Lagos, Nigeria 09.2005
WAEC -
Wahab Folawiyo High School
08.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
- Problem Resolution
Languages
English
Coursework
Handling of Guest Complain
Exposures
- OPTIMA (Account package)
- Onity Computerized door lock system
- Room Master (Property Management Package)
Personal Information
- Place of Birth: Lagos State
- Date of Birth: 02/27/85
- Nationality: Nigerian
- Marital Status: Married
- Religion: Christianity
Hobbies and Interests
- Information technology
- Driving
- Charity works
- Soccer
Timeline
Operations Manager
Korrect Kitchen
01.2016 - Current
I.T Surport
Hotel Bellissimo
06.2009 - 12.2015
Receptionist / cashier
Hotel Bellissimo
05.2008 - 06.2009
Concierge / Concierge Driving
Hotel Bellissimo
04.2005 - 05.2008
BSc Business administration - Business Administration
University of Lagos (DLI)
Diploma Information Technology - Information Technology
PCB computers
WAEC -
Wahab Folawiyo High School
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