MOSES PHILIP MUNTODE
Mumbai,NS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bartender position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
Royal Carribean
09.2018 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
BOH Operations, Housekeeping Department
P&O Cruise
12.2017 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
Food and Beverage Associate
ITC Grand Central
06.2016 - 11.2017
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Observed diners to respond to additional requests and determine when meal completed.
- Portioned and wrapped food to place directly on plates for service to patrons.
Food and Beverage Associate
Ivory Grand Hotel
11.2013 - 01.2016
- Greeted the guest and escorted them to their tables.
- Presented menus and answered questions about the cuisine, making recommendations upon request.
- Wrote guest orders and conveyed to kitchen staff.
- Took orders from guest and served food, drinks and deserts.
- Served speciality dishes to guest at tables as required.
- Checked to ensure the guests are enjoying their meals - took action to correct any issues, as needed.
- Prepared bill/receipts and collected payment from guest.
- Cleaned tables and other areas as needed, after guest departed.
- Layout the restaurant setup.
- Cleaning of the restaurant area.
Industrial Trainee
Sun n Sand
12.2011 - 05.2012
- Exposure in all the operational departments of the hotel i.e. food production, food and beverage service, accommodation operation, front office.
Education
Bachelor of Science - Hospitality and Hotel Administration, food and beverage service
Anjuman-I- ISLAM ISTITUTE OF HOTEL MANAGEMENT AND CATERING TECNOLOGY
Mumbai, India09.2013
Skills
- Qualified service and hygiene skills
- Customer satisfaction
- Expediting in stressed situations
- Deadline oriented tasks
- Inventory maintenance
- Organizational standard maintenance
- Beverage knowledge
- Banquet coordination
- Customer service
- Food presentation
- Food service promotion
- Menu design
Accomplishments
- Functioned as a Food and Beverage Manager for Valedictory Eve 2011
- Functioned as a member of Food and Beverage Dept. for Mumbai Meri Jaan Theme Lunch 2011
- Functioned as a Housekeeping Supervisor for Magna 2011
Mobile Numbers
- 9987615735
- 9867679406
Personal Information
Date of Birth: 02/06/90
Other Qualifications
- MS-CIT (Maharashtra State Certificate in Information Technology)
- Tally
Hobbies and Interests
- Interacting with new people
- Love travelling
Disclaimer
I hereby declare that the above information is true and to the best of my knowledge.
Languages
Hindi
Professional Working
Timeline
Restaurant Waiter
Royal Carribean
09.2018 - Current
BOH Operations, Housekeeping Department
P&O Cruise
12.2017 - Current
Food and Beverage Associate
ITC Grand Central
06.2016 - 11.2017
Food and Beverage Associate
Ivory Grand Hotel
11.2013 - 01.2016
Industrial Trainee
Sun n Sand
12.2011 - 05.2012
Bachelor of Science - Hospitality and Hotel Administration, food and beverage service
Anjuman-I- ISLAM ISTITUTE OF HOTEL MANAGEMENT AND CATERING TECNOLOGY
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