Moryah Ulloa
Oshawa,ON
Summary
Versatile leader with a background in coordinating diverse teams, and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality.
Overview
4
4
years of professional experience
Work History
Customer Service Operations Lead
Porter Airlines
Mississauga, Ontario
05.2024 - Current
- Effectively plan and manage resources, time, and customer service representatives
- Coordinate and manage flight departure procedures
- Act as a central point of contact for hub station operations, collecting and sharing vital information between internal and external teams
Customer Service Representative Lead
Porter Airlines
Mississauga, Ontario
01.2023 - 05.2024
- Provide high-quality customer service while performing pre-flight check-in procedures
- Oversee pre-flight operating procedures, announcements, boarding, and flight reports
- Review passenger bookings, and process payments for additional services
Shift Manager
Joey Restaurants
Mississauga, Ontario
09.2021 - 04.2022
- Oversee day-to-day operations while managing a team of 15 or more members
- Engaging in outstanding customer interactions, enhancing guests' dine-in experience
- Consistently report daily activities, sales, and labor
Guest Service Team Lead
Joey Restaurants
Mississauga, Ontario
09.2020 - 09.2021
- Enthusiastically build customer relationships through exceptional customer service
- Successfully assigned tasks to and managed all Guest Service Team members
- Efficiently performed front desk operations, including reservations, phone calls, and admin duties
Education
Bachelor of Commerce - Hospitality, Travel And Tourism Management
HUMBER COLLEGE
Mississauga, ON04.2023
Skills
- Customer service
- Critical thinking
- Scheduling coordination
- Conflict resolution
- Interpersonal skills
- People management proficiency
Timeline
Customer Service Operations Lead
Porter Airlines
05.2024 - Current
Customer Service Representative Lead
Porter Airlines
01.2023 - 05.2024
Shift Manager
Joey Restaurants
09.2021 - 04.2022
Guest Service Team Lead
Joey Restaurants
09.2020 - 09.2021
Bachelor of Commerce - Hospitality, Travel And Tourism Management
HUMBER COLLEGE
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