MORY DIARRA
Vaughan,ON
Summary
Comprehensive understanding of the Canadian market, including investment accounts and products. Enrolled in the Human Resources Management Certificate program (CHRM) at York University School of Continuing Studies. Dedicated to expanding knowledge and skills in the field through online part-time learning. Experienced and versatile bilingual HR professional with honed coordination and recruitment abilities. Expertise in B2B and B2C client onboarding for investment accounts, supported by a solid background in finance, insurance, and the automotive industry. Demonstrated adaptability, reliability, and strong analytical and communication abilities throughout 8 years of professional experience across various fields. Excited about the future and the new opportunities that lie ahead.
Overview
6
6
years of professional experience
Work History
Senior Sales Associates & Partnerships
SCOTIABANK
01.2024 - 03.2025
- As an expert in onboarding clients and providing high standard of professional and personalized client experience consistent with Scotia iTRADE business priorities, my primary accountabilities include acquisition of new online investment self-direct brokerage accounts for all registered and non-registered accounts such as TFSA, FHSA, RESP, RRSP/SRSP, RRIF/SRRIF, LIRA/LRSP, RLIF/LIF, Individual Cash and Margin Accounts with delivering exceptional client onboarding and supporting all targeted campaign sales efforts to increase business growth.
- Responsible for onboarding assigned list of client leads via telephone or email for new self-direct itrade investment accounts and account funding contributing to driving business growth.
- Manage high net worth client's portfolio, complex accounts including corporate and trust accounts in a timely manner and assist for onboarding non-personal business legal entity accounts such as corporate account, Trust account, Estate Account and Partnerships Accounts.
- Handle all inbound telephone calls, referral or emails from existing and new clients for account openings and account rollover to RRIF/SRIF or LIF/RLIF and brokerage transfers in and out.
- Achieve sales targets by opening 30 new accounts weekly and contribute to the business productivity and sales growth.
- Actively participated in the training of new hires, providing shadowing opportunities and valuable assistance to colleagues which highlight my performance and quick development adaptation during my tenure.
Bilingual CRS Auto Loan Officer
TD Bank
09.2022 - 01.2024
- Negotiate payment arrangements on TD auto finance loans at various stages of delinquency and to retain and grow our business through your ability to advise and offer our clients recommendations and solutions.
- Managed overdue accounts and auto finance inquiries with professionalism and empathy.
- Handled payment processing, account updates, and insurance claims efficiently.
- Provided repayment quotes, negotiated payment plans, and resolved customer appeals.
Bilingual Talent acquisition coordinator - Temporary
TALENT SURPLUS INC
06.2021 - 07.2022
- Job posting, phone screening interviews to recommend top bilingual candidates to senior hiring managers.
- Collaborate with hiring managers on staffing needs.
- Conduct interviews in multiple languages [French & English].
- Manage recruitment from start to finish with scheduling appointments and sending offer letters as first stage of interest.
- Participate in job fairs and maintain agency relationships.
HR Coordinator Assistant
SKYE BANK S.A
01.2019 - 06.2021
- Coordinated recruitment activities, including posting job openings, screening resumes, and scheduling interviews.
- Maintained HRIS database accuracy by updating employee records, processing changes, and generating reports for management review.
- Managed the onboarding process for new hires, ensuring completion of paperwork, orientation sessions, and training programs.
- Assisted in benefits administration tasks such as enrollment, changes, and termination processes.
- Responded to employee inquiries regarding HR policies, procedures, and programs.
- Supported HR projects such as employee engagement initiatives, performance management, and compliance audits.
- Handled administrative tasks including filing, correspondence, and maintaining HR documentation.
Education
Certificate of Human Resources Management - Human Resources Management
York University School of Continuing Studies
Toronto, ON03-2027
Bachelor's Degree - Economy & Finance
University Ibrahima Sory Touré "IST"
Conakry, Guinea02.2019
Skills
- Bilingual Communication in English and French
- Advanced Microsoft Office Skills
- Adaptable Learner
- ERP System Management
- Salesforce Proficiency
- Effective Negotiation
- Team Collaboration
- Analytical Problem Solving
- Talent Acquisition Experience
- Customer Relationship Management Expertise
- Quality Assurance Review
- Analytical Decision Making
- HR Management Systems Expertise
Accomplishments
- Consistently opened over 30 new accounts weekly for 6 months.
- Successfully closed multiple asset acquisitions.
- Actively participated in the training of new hires.
- Maintained perfect handling of the queue-line for incoming calls and emails.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
French
Native or Bilingual
Future Goals
I am actively seeking new opportunities where I can bring my versatile skills to a dynamic and growth-oriented team in HR, finance & investments, insurance and automotive industries.
Other skills
French and Mathematics teacher.
Timeline
Senior Sales Associates & Partnerships
SCOTIABANK
01.2024 - 03.2025
Bilingual CRS Auto Loan Officer
TD Bank
09.2022 - 01.2024
Bilingual Talent acquisition coordinator - Temporary
TALENT SURPLUS INC
06.2021 - 07.2022
HR Coordinator Assistant
SKYE BANK S.A
01.2019 - 06.2021
Certificate of Human Resources Management - Human Resources Management
York University School of Continuing Studies
Bachelor's Degree - Economy & Finance
University Ibrahima Sory Touré "IST"
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