MORUFAT Kanyinsola AYENI
Glace Bay,NS
Summary
Dynamic and customer-focused individual with previous sales and customer service experience seeking a Retail Sales Associate position to provide an exceptional shopping experience and drive add-on sales through product knowledge and excellent customer interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Advisor
Sport Check
09.2024 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Responded to in-person and telephone requests for information about company offerings.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Contributed to team objectives in fast-paced environment.
Retail Sales Associate
The loot
03.2024 - 08.2024
- Assisted customers with finding the right product for their needs.
- Provided excellent customer service to drive positive customer connections and loyalty
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed register functions and utilized sales and product knowledge to drive add-on sales
- Covered the sales floor and ensured all visual standards were met
Store clerk
SOBEYS
06.2023 - 10.2023
- Loading and unloading of product for the sales floor
- Back room and inventory management
- Stocking products to shelves such as Dairy, frozen, and nonperishables
- Upholds and complies with company procedures, standards and policies in all situations
- Rotation of products
- Operating a cash register as needed for relief during the peak business hours
- Greets customer in a polite and friendly manner.
Store Clerk
ShopRite
05.2022 - 03.2023
- Greet and assist customers in a friendly and professional manner, providing product information and answering inquiries
- Maintain a clean and organized store environment, including stocking shelves, arranging displays, and ensuring a visually appealing shopping experience
- Accurately process customer transactions, handle cash, credit card payments, and issue receipts
- Monitor and manage inventory levels, conduct regular stock checks, and assist in replenishing merchandise as needed
- Collaborate with team members to receive and verify incoming shipments, inspect products for quality, and update inventory records
- Assist with pricing, labeling, and merchandising to optimize sales and promote promotions effectively
- Handle customer returns and exchanges following store policies and procedures
- Provide excellent customer service by addressing customer concerns and resolving issues promptly and professionally.
Store Manager & Merchandiser
Spar Nigeria
04.2020 - 03.2022
- Assisted the Store Manager in daily operations, including staff supervision, inventory management, and customer service
- Supported visual merchandising efforts to create an appealing store layout that enhances the customer shopping experience
- Conducted staff training and development programs to improve product knowledge and customer engagement
- Collaborated with the Store Manager to develop and implement marketing initiatives and promotional events
- Problem-solving and decision-making
- Multitasking
- Assisted in monitoring and optimizing inventory levels to meet customer demand and reduce carrying costs
- Played a key role in achieving and exceeding sales targets and store performance goals.
Education
Bachelor of Science in Accounting -
Lagos State University
Lagos, NigeriaPostgraduate Diploma - Business Management
Cape Breton University
Sydney, Canada05-2025
Skills
- Sales goal achievement
- Retail merchandising expertise
- Facility Maintenance
- Ability to multitask in a fast-paced environment
- Committed to creating an amazing customer experience
- Proficient in sales and promotion techniques
- Strong communication and interpersonal skills
- Ability to work evenings and weekends
- Motivated to advance in career
- Strong communication and interpersonal abilities
Languages
English
Full Professional
Certification
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
Timeline
Sales Advisor
Sport Check
09.2024 - Current
Retail Sales Associate
The loot
03.2024 - 08.2024
Store clerk
SOBEYS
06.2023 - 10.2023
Store Clerk
ShopRite
05.2022 - 03.2023
Store Manager & Merchandiser
Spar Nigeria
04.2020 - 03.2022
Bachelor of Science in Accounting -
Lagos State University
Postgraduate Diploma - Business Management
Cape Breton University
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
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