Morufat Wahab
Toronto,ON
Summary
- Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices.
- Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
- Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
- Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Coordinator
ParaMed Home Health Care
03.2022 - 09.2023
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Personal Support Worker
Staff Relief Health Care Services
05.2021 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors and medications in client medical records.
Immigration Assistant
Adela Crossley Law
05.2020 - 12.2021
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
Manager
Ardene
10.2019 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Diamond Tier Customer Service Advisor I
Concentrix
08.2018 - 09.2019
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Described Products to customers, thoroughly explaining details
- Answered constant flow of customer calls with up to 50 calls in queue per minute
- Responded to customer requests for products, services and company information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly and in appropriate manner
Customer Service Representative
CIBC Bank
04.2017 - 08.2018
- Addressing the needs of customers with outmost level of care and professionalism
- Adhering to strict banking policy
- Providing a strong standard of customer service
- Ensuring work station and general areas are clean and sanitize
Education
Advanced Diploma - Paralegal
CDI COLLEGE
Toronto08.2024
Diploma - Business Management
CJ College
06.2023
Diploma - Immigration Assistance
CDI COLLEGE
05.2021
Associate of Science - Personal Support Worker
CLI COLLEGE
04.2020
Associate of Science - Computer Science
Humber College
07.2018
Skills
- Office administration
- Meeting minutes
- Program Files Maintenance
- Performance improvement
- Relationship building
- Multi-line Telephone Systems
- Customer and client relations
- Human resource laws
- Time management
- CMS-1500 billing forms
- Payroll and budgeting
Timeline
Coordinator
ParaMed Home Health Care
03.2022 - 09.2023
Personal Support Worker
Staff Relief Health Care Services
05.2021 - 02.2022
Immigration Assistant
Adela Crossley Law
05.2020 - 12.2021
Manager
Ardene
10.2019 - 10.2020
Diamond Tier Customer Service Advisor I
Concentrix
08.2018 - 09.2019
Customer Service Representative
CIBC Bank
04.2017 - 08.2018
Advanced Diploma - Paralegal
CDI COLLEGE
Diploma - Business Management
CJ College
Diploma - Immigration Assistance
CDI COLLEGE
Associate of Science - Personal Support Worker
CLI COLLEGE
Associate of Science - Computer Science
Humber College
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