Morteza Feyzi
Toronto
Summary
Adaptable front desk professional with strong customer service, problem-solving, and multitasking skills in fast-paced environments. Experienced in handling client interactions, resolving concerns, and ensuring smooth daily operations. Currently pursuing an Associate's Degree in Interaction Design at George Brown College while managing freelance work.
Overview
4
4
years of professional experience
Work History
Freelancer
Self-employeed
02.2024 - Current
- Shifted focus to freelancing due to increasing academic commitments, maximizing limited available time for productive and skill-driven work.
- Designed and developed visually appealing, user-friendly web pages tailored to client needs, ensuring responsive and modern designs.
- Collaborated with clients to understand their brand identity and goals, delivering customized website solutions.
- Managed multiple projects independently, balancing deadlines and quality while maintaining clear communication with clients.
- Conducted user experience (UX) research and implemented best design practices to enhance functionality and engagement.
- Analyzed user feedback to refine and optimize website designs, improving overall user experience and accessibility.
Residence Services Representative
Residence & Conference Centre - Toronto Downtown
01.2022 - 01.2024
- Acted as a frontline problem-solver, handling a wide range of challenges, from addressing anti-racism concerns and managing intoxicated students to assisting with housing maintenance requests and calming worried parents.
- Investigated and resolved issues related to stolen mail and deliveries, ensuring smooth communication between residents, couriers, and staff.
- Provided exceptional customer service in a dynamic environment, balancing the needs of students, long-term residents, and hotel guests, especially during summer months when operations shifted to a hospitality setting.
- Assisted in training new team members, improving onboarding efficiency by 30%, and fostering a collaborative team culture.
- Maintained high standards of organization and cleanliness, ensuring a safe and welcoming environment for all occupants.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
Crew Member
McDonald's
01.2021 - 01.2022
- Delivered exceptional service in a fast-paced environment, handling everything from front counter and drive-thru operations to assisting in the kitchen during rush hours.
- Managed transactions as a cashier, ensuring accuracy and efficiency while keeping the line moving during peak periods.
- Resolved customer complaints with professionalism, turning unsatisfied guests into repeat customers by addressing concerns quickly and effectively.
- Coordinated with delivery drivers to ensure smooth and timely stock replenishment, preventing service disruptions.
- Maintained cleanliness and organization in both the front and back of the house, ensuring compliance with food safety standards.
- Adapted to various roles as needed, from grilling burgers to packing orders, showcasing versatility and teamwork.
Education
Associate's Degree - Interaction Design
George Brown College
04-2025
High School Diploma - Mathematics
Khatam High School
06-2018
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Administrative support
Websites
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Freelancer
Self-employeed
02.2024 - Current
Residence Services Representative
Residence & Conference Centre - Toronto Downtown
01.2022 - 01.2024
Crew Member
McDonald's
01.2021 - 01.2022
Associate's Degree - Interaction Design
George Brown College
High School Diploma - Mathematics
Khatam High School
Similar Profiles
Bridget KingBridget King
Medicare Enrollment Specialist at Self-employeedMedicare Enrollment Specialist at Self-employeed
Kaitlyn LundbladKaitlyn Lundblad
Babysitter/ Dogsitter/ Housesitter at Self-employeedBabysitter/ Dogsitter/ Housesitter at Self-employeed
Chip PutmanChip Putman
Chip Putman Homes at Self-employeedChip Putman Homes at Self-employeed