MORTADA ROCHDI
Owner Operator Rochdi's Your Independent Grocer
Yellowknife,NT
Summary
Franchise professional prepared to drive business growth and operational excellence. Proven ability to manage franchise unit with focus on profitability and customer service. Known for fostering team collaboration and adapting to changing business needs. Skilled in strategic planning and financial oversight. Developed strong leadership and operational management skills within dynamic business environment, now seeking to transition into new field. Proven track record in strategic planning and financial oversight. Committed to leveraging these transferrable skills to drive success in new and challenging role.
Overview
22
22
years of professional experience
24
24
years of post-secondary education
3
3
Languages
Work History
Franchise Owner
Rochdi's Your Independent Grocer
Yellowknife, Northwest Territories
02.2020 - Current
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Ran business effectively to consistently achieve at least 100 % of goal each year.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Oversaw payroll, business planning and marketing for franchise operations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Managed day-to-day business operations.
Assistant Manager Dry
Loblaw City Market
01.2016 - Current
- Supported the Franchisee to execute business plans
- Carried out Franchisee duties in his absence
- Optimized the overall customer service through leading by example and coaching
- Mentored, coached, and trained employees to become better at their job description
- Analyze financial reports and focus on opportunities (sales, shrink, labor etc.)
- Build displays in professional manner to be compliant with company standards to attract customers
- Communicate effectively with department managers and employees about meeting customer needs and putting customers first
- Resolves customer and internal conflicts in a busy retail environment
- Took over the meat department at the end of 2016 and successfully increased sales, and reduced shrink.
Manager Owner
Argana Donair and Pizza
01.2012 - 01.2015
- Managing the entire staff of the restaurant and coordinating their work
- Responsible for increasing the business of the restaurant
- Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
- Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
- Coordinating and managing the entire operation of restaurant by scheduling shifts
- Provide customer support by resolving their complaints about service or food quality
- Meeting and greeting customers and organize Deliveries orders
- Recruiting, training and motivating staff
- Maintain high standard quality hygiene, health and safety
First Assistant Manager
Safeway LTD
01.2009 - 01.2013
- Tracked, analyzed and took action to improve store performance by forecasting of weekly/daily sales goals and met or exceeded established goals
- Prioritized, planned, and coordinated work activities, and managed time and resources so that work objectives are met
- Ensured compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc
- Maintained appropriate professional relationship with union officials, and ensured compliance with collective bargaining agreement provisions if applicable
Second Assistant Manager
Safeway LTD
01.2008 - 01.2009
- Coordinates sales promotion activities and prepares or directs workers preparing merchandise displays
- Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel in absence of Store Manager and 1st Assistant manager
- Adherence to federal and local laws, and to all company policies and procedures
- Assistant in maintaining clean and safe work environment
Supervisor
Tesco LTD
01.2006 - 01.2008
- Interpreted company policies to workers and enforced safety Regulations
- Analyzed and resolved work problems, and assisted workers in solving work problems
- Trained and managed up to 20 workers and achieved significant improvements in their productivity
- Working with the team to meet the department target
General Assistant
TESCO LTD
London England , England
01.2003 - 01.2006
- Executed daily operations of the fresh department
- Receiving sorting and displaying deliveries
- Assist the customer if the need help
Education
Advance Diploma - Communication studies (CAM)
City of London College
London England 09.2004 - 01.2026
Diploma - Post graduate Diploma in Management Studies (DMS)
City of London College
London England 09.2023 - 01.2025
Specialized Technician - Business Management
Professional Training And Employment Agency
Agadir Morocco 09.1999 - 06.2001
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Strategic planning
Budgeting and finance
Timeline
Diploma - Post graduate Diploma in Management Studies (DMS)
City of London College
09.2023 - 01.2025
Franchise Owner
Rochdi's Your Independent Grocer
02.2020 - Current
Assistant Manager Dry
Loblaw City Market
01.2016 - Current
Manager Owner
Argana Donair and Pizza
01.2012 - 01.2015
First Assistant Manager
Safeway LTD
01.2009 - 01.2013
Second Assistant Manager
Safeway LTD
01.2008 - 01.2009
Supervisor
Tesco LTD
01.2006 - 01.2008
Advance Diploma - Communication studies (CAM)
City of London College
09.2004 - 01.2026
General Assistant
TESCO LTD
01.2003 - 01.2006
Specialized Technician - Business Management
Professional Training And Employment Agency
09.1999 - 06.2001
Similar Profiles
Brayden KalinBrayden Kalin
Multiple Roles at Michael's Your Independent GrocerMultiple Roles at Michael's Your Independent Grocer
Todd LavigneTodd Lavigne
Grocery Manager at Your Independent GrocerGrocery Manager at Your Independent Grocer
Mohamed YoulaMohamed Youla
Produce Clerk at Massine's Your Independent GrocerProduce Clerk at Massine's Your Independent Grocer