Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Morrison Ma

Morrison Ma

Etobicoke,ON

Summary

  • 3 years of experience in customer service, collaborated with cross-functional teams, customer engagement and event planning.
  • Strong focus on patient interaction and administrative efficiency, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments.
  • Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
  • Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
  • Proficient in Microsoft Office Suite, Mac OS, and Canva.
  • Social media marketing, research and data analysis.

Overview

3
3
years of professional experience
3
3
Certification

Work History

Front Desk Medical Receptionist

Genesis Clinic
09.2022 - 09.2023
  • Helped patients complete necessary medical forms and documentation.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.

Food Service Attendant

Ji Youe Dining
09.2021 - 03.2023
  • Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
  • Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
  • Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
  • Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
  • Provided knowledgeable recommendations on menu items based on dietary restrictions or preferences, enhancing overall patron satisfaction.
  • Trained new employees on company policies, procedures, and best practices to facilitate their successful integration into the team.

Social Media Coordinator Intern

Arab Chamber of Commerce in Taiwan (ACCT)
05.2021 - 02.2022
  • Collaborated with marketing team to align social media campaigns with overall goals and objectives.
  • Conducted competitor analysis to identify areas of opportunity for increased differentiation.
  • Strengthened brand voice consistency through careful crafting of copy across all digital touchpoints.
  • Generated monthly reports detailing performance metrics, identifying successes and areas needing improvement.
  • Analyzed target demographics to tailor content accordingly for maximum resonance with followers.
  • Fostered relationships with key influencers to expand network reach and increase visibility.
  • Produced social media content and performance reports, conducted meetings with vendors to promote the Chamber’s services.

Café Server

OMO Café
06.2020 - 05.2021
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Contributed to team success by working collaboratively with other servers and kitchen staff.
  • Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
  • Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
  • Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
  • Regularly communicated with the kitchen staff regarding special dietary requests or modifications needed for specific dishes.
  • Improved order accuracy with careful attention to detail when entering orders into the point-of-sale system.

Education

Bachelor's Degree - Speech Communication And Social Media

Shih Hsin University
Taipei, Taiwan
06-2023

Skills

  • Appointment Management
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Conflict and Complaint Resolution
  • Quality Assurance Controls
  • Product Messaging
  • Time Management
  • Details-Oriented
  • Effectiveness Analysis

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Certification

  • IELTS 7.0 - 7.5 in Speaking
  • Python Data Analysis - Beginner (Udemy), July 2020
  • Become a Junior Data Analyst - Applications of Data Science (Udemy), July 2020

Timeline

Front Desk Medical Receptionist

Genesis Clinic
09.2022 - 09.2023

Food Service Attendant

Ji Youe Dining
09.2021 - 03.2023

Social Media Coordinator Intern

Arab Chamber of Commerce in Taiwan (ACCT)
05.2021 - 02.2022

Café Server

OMO Café
06.2020 - 05.2021

Bachelor's Degree - Speech Communication And Social Media

Shih Hsin University

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Morrison Ma