Morris Wairimu
Toronto,Canada
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
15
15
years of professional experience
Work History
Remote Support Technician
Garda - Ecam Technologies
05.2024 - Current
- Provided technical support for hardware and software issues.
- Maintained network infrastructure to ensure optimal performance and reliability.
- Troubleshot technical issues with cameras and networking equipment efficiently.
- Collaborated with security teams to develop effective monitoring strategies.
- Trained junior technicians on installation procedures and safety protocols.
- Collaborated with IT teams to maintain network security and data integrity.
- Documented user requests and support procedures in the ticketing system.
Systems Admin Consultant
Bulto Supplies & Transporters Ltd
10.2018 - 11.2023
- Installation and support of LAN, WAN, network segments, Internet, and intranet systems to ensure security and zero downtime for end users; administration of the Windows server environment, desktop computers, printers, routers, switches, firewalls, security updates, and patches; maintenance of server roles such as file server, Active Directory, DHCP, VPN gateways, and intrusion detection systems; and performance of backups and recovery tests as per the alignment to the demands of the production environment.
Systems Administrator
Elite Advertising Kenya
10.2018 - 12.2021
- Network Management and infrastructure maintenance Implemented previously nonexistent network that allows remote access Troubleshooting and administration of infrastructure located in hard to reach areas e.g Physical location and security obstacles Implemented previously nonexistent network that allows remote access, troubleshooting and administration of infrastructure located in hard to reach areas e.g
- Physical location and security obstacles.
ICT Administrator
Kileleshwa Academy
10.2017 - 06.2018
- Server management Website administration User and infrastructure management.
End User Support
EABL, Bollore Logistics
06.2017 - 10.2017
- Systems implementation Database management Network and infrastructure maintenance
Technical Lead
Hanmak Technologies Ltd
01.2017 - 06.2017
- Assist in Application development and API integration System and end user support Networking and infrastructure management Database Administration
IT Tech
HQ, CIC Insurance Group Ltd
03.2016 - 12.2016
- Maintain System fluidity and seamless connectivity for end users Monitor server and network uptime Networking and infrastructure management Database Administration
Data Management Consultant
President's Awards Kenya
01.2016 - 03.2016
- Development, Maintenance of Software and Applications Introduced data management and backup solutions for secure redundant storage of crucial files relevant to company continuity.
IT, Logistics Support
Haul USA LLC
01.2015 - 12.2015
- Infrastructure Maintenance, Record Management and Document Processing Optimized local machines to reduce downtime, reconfigured network for improved efficiency and developed file management system for easier documentation.
Networks Consultant
Treemax Ventures / Neomedia
01.2015 - 09.2015
- Development, Maintenance of Software and Applications Introduced data management and backup solutions for secure redundant storage of crucial files relevant to company continuity.
IT Officer
Galatec Enterprises Incorporated
01.2011 - 12.2013
- Tech support and Routine Maintenance Introduced new policies in client management to make user support more fluent and the experience friendlier for end users
Education
Azure System Administrator 104
Microsoft Learn
Toronto, ONInformation Technology Systems
Humber Institute of Technology And Advanced Learning
Toronto06-2024
BSC. BUSINESS INFORMATION TECHNOLOGY -
JOMO KENYATTA UNIVERSITY OF AGRICULTURE & TECHNOLOGY
01.2016
Digital entrepreneurship certificate -
AJIRA
07.2018
A+, USER SUPPORT PROFFESIONAL -
INSTITUTE OF ADVANCED TECHNOLOGY
01.2015
Linux Fundamentals -
INSTITUTE OF ADVANCED TECHNOLOGY
01.2014
Cisco Certified Networks Associate -
TRACOM COLLEGE
01.2011
Skills
- Operations Analysis
- Configuration Management
- Resource Allocation
- Client Requirements Assessment
- Best Practices Implementation
- Content Management System
- Cloud Computing
- User Training
- Technical Assistance
- Failure Resolution
- Troubleshooting and Diagnostics
- Helpdesk Operations
- Hardware Configuration
- Data Recovery
- Hardware and Software Repair
- Network Configuration
- Software Deployment
References
Darioosh Salahshoor
West Neghbourhood House
dariooshsa@westnh.org
416-532-7586 x 245
Daniel Njuguna
St. Michael's Hospital
Daniel.Njuguna@unityhealth.to
416-864-5411
Bernadette J.
Toronto Travelers
bernadette.john@toronto.ca
416-276-3564
Timeline
Remote Support Technician
Garda - Ecam Technologies
05.2024 - Current
Systems Admin Consultant
Bulto Supplies & Transporters Ltd
10.2018 - 11.2023
Systems Administrator
Elite Advertising Kenya
10.2018 - 12.2021
ICT Administrator
Kileleshwa Academy
10.2017 - 06.2018
End User Support
EABL, Bollore Logistics
06.2017 - 10.2017
Technical Lead
Hanmak Technologies Ltd
01.2017 - 06.2017
IT Tech
HQ, CIC Insurance Group Ltd
03.2016 - 12.2016
Data Management Consultant
President's Awards Kenya
01.2016 - 03.2016
IT, Logistics Support
Haul USA LLC
01.2015 - 12.2015
Networks Consultant
Treemax Ventures / Neomedia
01.2015 - 09.2015
IT Officer
Galatec Enterprises Incorporated
01.2011 - 12.2013
BSC. BUSINESS INFORMATION TECHNOLOGY -
JOMO KENYATTA UNIVERSITY OF AGRICULTURE & TECHNOLOGY
Digital entrepreneurship certificate -
AJIRA
A+, USER SUPPORT PROFFESIONAL -
INSTITUTE OF ADVANCED TECHNOLOGY
Linux Fundamentals -
INSTITUTE OF ADVANCED TECHNOLOGY
Cisco Certified Networks Associate -
TRACOM COLLEGE
Azure System Administrator 104
Microsoft Learn
Information Technology Systems
Humber Institute of Technology And Advanced Learning
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