Morris May
Vancouver,BC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Flight Dispatch
Pacific Coastal Airlines
05.2022 - 05.2025
- Provided strong leadership and administrative, functional, and technical direction to a team of 10 Flight Dispatchers
- Developed, implemented, and enforced operational control standards, policies, and procedures
- Recruited, interviewed, hired, trained, coached, and mentored new Flight Dispatch personnel
- Maintained and developed Flight Dispatch standard operating procedures (SOPs) to ensure safe and efficient operations in compliance with Canadian Aviation Regulations
- Liaised and maintained strong relationships with external partners including service providers, airports, air traffic services, other airlines, and regulatory agencies
- Issued Operational Bulletins, Directives, and Memos to Flight Dispatch personnel to ensure best practices and exceed regulatory requirements
- Subject Matter Expert for technical Flight Dispatch, advised Chief Pilots and Flight Operations management on ways to continuously improve safety and efficiency, identify constraints which may impede operations
- Continuously sought areas of improvement, provided macro-level analysis to senior leadership, and strategically implemented process changes to optimize operational performance, increase efficiency, and enhance the Company's competitive position
Operations Manager
Shelter Movers Waterloo Region
10.2021 - 05.2022
- Lead and supervised a team of over 100 frontline and administrative volunteers and staff working to provide no-charge moving and storage services to survivors of domestic and gender-based violence
- Chaired regular operations meetings with team supervisors to review operational procedures and address concerns
- Created and disseminated operational policies and procedures to supervisors of Intake, Scheduling, Move Coordination, and Lead Mover teams
- Devised and executed process improvement initiatives and continually sought out opportunities to improve operational efficiency and client service
- Developed and maintained strong relationships with community partners and referral agencies; consulted regularly with managers to address concerns and seek out ways to improve client service
- Managed ongoing and temporary projects, collaborated with Volunteer Services Manager to initiate and grow recruitment efforts
- Interviewed, onboarded, trained, and mentored new volunteers and staff
Move Coordination Supervisor
Shelter Movers Waterloo Region
11.2020 - 10.2021
- Onboarded, trained, and supervised Move Coordinators, providing guidance and direction to ensure the highest level of service was provided to clients
- Led and supervised a team of Move Coordinators who liaised with clients, organized logistics, prepared itineraries, and monitored move teams to facilitate clients' exit from abusive households, ensuring the safety and security of clients and volunteers
- Led several initiatives that secured partnerships with new vehicle rental companies, enabling the organization to better meet the needs of clients by increasing capacity and flexibility
- Wrote several successful grant applications securing corporate donations, supported other fundraising
- Processed and issued charitable tax receipts for donors – used Excel for this and many other tasks
- Previous volunteer roles since joining Shelter Movers Toronto in May 2018 included Lead Mover and Move Coordinator
- Received the Culture Champion Award for consistently maintaining a positive attitude and encouraging others by showing compassion and care
Flight Dispatcher
Air Canada
02.2017 - 10.2019
- Planned and monitored domestic and international flights - demonstrated proficiency in ensuring safe operations while meeting commercial objectives
- Created and revised contingency plans to ensure safety at all times – managed irregular events including diversions and emergencies to minimize impact on customers
- Optimized flight plans and continuously monitored conditions to maximize efficiency, conducted proactive and ongoing risk assessments using a large volume of complex data
- Designated on the job trainer – coached and mentored new employees
- Demonstrated calm and composure in time sensitive high-stakes situations, never compromising quality
Flight Dispatcher
Canadian North
11.2014 - 02.2017
- Analyzed conditions that may benefit, constrain, or impede operational capabilities such as weather, airport/airspace limitations, and aircraft mechanical status
- Issued and revised Operational Flight Plans to ensure flights were conducted in accordance with Transport Canada Regulations and Company SOPs
- Communicated changes of operational conditions to flight crew and other stakeholders
First Officer
Orca Airways
04.2013 - 08.2013
- Worked as part of a two-crew team to safely and efficiently operate scheduled as well as chartered passenger and cargo flights on the Piper Navajo Chieftain (PA31-350)
- Gained flight experience in high density terminal operations, operating into controlled and uncontrolled airports in challenging conditions
- Demonstrated meticulous attention to detail, thoroughness, and situational awareness at all times
- Provided outstanding customer service to passengers during check-in, boarding/deplaning, and in-flight
- Laid off due to contract loss
Lead Station Attendant
Air Canada
03.2008 - 03.2011
- Ensured the safe and efficient ground handling of Air Canada, Jazz, and contract carrier aircraft
- Supervised and delegated tasks to ramp and baggage teams of up to twenty members, ensuring all company procedures were complied with and quality service was provided to customers
- Communicated effectively with team members, staff from other departments and customers
Education
Bachelor of Arts - Liberal Studies, Minor in Philosophy
University of Waterloo
10.2023
Diploma in Business Administration - Aviation Option
University of Victoria
04.2012
Ontario Secondary School Diploma - undefined
Thornlea Secondary School
06.2007
Skills
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Operations management
- Project management
- Cross-functional teamwork
- Policy and procedure development
- Risk management
- Regulatory compliance
- Attention to detail
Certification
Certified Associate in Project Management
Lean Six Sigma Green Belt Professional
Timeline
Manager, Flight Dispatch
Pacific Coastal Airlines
05.2022 - 05.2025
Operations Manager
Shelter Movers Waterloo Region
10.2021 - 05.2022
Move Coordination Supervisor
Shelter Movers Waterloo Region
11.2020 - 10.2021
Flight Dispatcher
Air Canada
02.2017 - 10.2019
Flight Dispatcher
Canadian North
11.2014 - 02.2017
First Officer
Orca Airways
04.2013 - 08.2013
Lead Station Attendant
Air Canada
03.2008 - 03.2011
Ontario Secondary School Diploma - undefined
Thornlea Secondary School
Bachelor of Arts - Liberal Studies, Minor in Philosophy
University of Waterloo
Diploma in Business Administration - Aviation Option
University of Victoria
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