Dedicated Customer Service Specialist with over 20 years of experience. Skilled in effective communication, conflict resolution, and compliance management, ensuring customer satisfaction while maintaining data integrity.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist
Ascensus Trust
Folsom
06.2017 - Current
Offering guidance on enrollment inquiries related to new account setup.
Handled electronic inquiries and supported other departments during call outs.
Facilitate timely and accurate processing of financial and non-financial transactions.
Handle calls adeptly and efficiently amidst a complex, fast-paced work atmosphere.
Complied with plan document provisions, regulations, guidelines, and internal procedures.
Ensured HIPAA compliance for department, client, and participant confidentiality.
Secured confidential data at Ascensus to protect against unauthorized access and disclosure.
Managed proper handling of sensitive information to avoid potential harm to Ascensus and its clients.
Technical Expert
Verizon wireless
Rancho Cordova
01.2001 - 01.2017
Managed tier 1 and tier 2 calls for technical and voice support, ensuring effective resolution of customer issues.
Articulate technical information regarding voice and data with clarity and conciseness to customers and coworkers.
Addressed escalated customer situations calmly and professionally, leading to improved customer retention.
Resolved customer billing and service inquiries, enhancing overall customer satisfaction.
Provided customers with detailed information about Verizon Wireless products and services.
Education
Registered Medical Assistant - Medical
Western Career College
Sacramento, CA
09-1995
High School Diploma -
Hiram Johnson High School
Sacramento, CA
06-1989
Skills
Offering over 20 years of customer service and technical experience