Moriel Haim
Toronto,ON
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities.
Overview
9
9
years of professional experience
Work History
Personal Assistant
DHL Global Forwarding
Haifa
09.2022 - 04.2024
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Coordinated meetings between internal departments and external partners.
- Created expense reports using accounting software applications such as QuickBooks or Sage 50 Accounting Software.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
- Processed invoices related to business expenses incurred by the executive team.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Sorted mail received daily for distribution throughout the office.
- Scanned documents into electronic format for storage in a secure database system.
- Arranged conference calls with remote employees or clients located outside of local area.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained clerical correspondence via email and phone.
- Coordinated meeting and work schedules for staff teams and executives.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Submitted reports to and reviewed reports with supervisor.
Airline Security
The Israeli Ministry of Foreign Affairs
London , England
01.2018 - 04.2020
- Conducted security screening for passengers and checked for prohibited items.
- Monitored the airport terminal for suspicious activities or persons.
- Assisted in searching of luggage, cargo and other materials to ensure safety regulations are met.
- Maintained orderliness at the check-in counters, boarding gates and other areas within the airport premises.
- Verified passenger identification documents such as passports, visas and driver's licenses.
- Patrolled the terminals, concourses and aircraft parking areas to detect any unauthorized activity.
- Inspected baggage carts and wheelchairs prior to entering the secure area of the airport.
- Managed incidents involving disruptive passengers or illegal activities in a professional manner.
- Provided customer service support to travelers regarding security procedures.
- Responded promptly to emergency situations such as bomb threats or medical emergencies.
- Attended regular training sessions on new aviation security protocols and technologies.
- Performed random searches of vehicles entering the secure area of the airport grounds.
- Assessed potential risks posed by individuals attempting entry into secured areas without proper authorization.
- Upheld strong customer service standards while completing screenings.
- Guarded restricted areas to prevent unauthorized entry.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Monitored and conducted passenger screening.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Provided security and protection to travelers across all transportation sectors.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
Sales Agent
Caraso Trade in
Haifa
01.2015 - 11.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Skills
- Business Writing
- Personal Correspondence
- Calendar Management
- Client Relations
- Report Writing
- Event Planning
- Customer Service
- Microsoft Office proficiency
- Multitasking and Organization
- Accurate and detailed
- Advanced computer skills
- Discretion and Confidentiality
- Attention to Detail
- Filing and data archiving
- Fast learning
- Scheduling
- Report Analysis
- Administrative Support
- Excellent communication skills
- Professional and mature
- Strong interpersonal skills
- Appointment Scheduling
- Organizing and Preparing Meetings
- Self-starter
Languages
English
Professional
Russian
Native/ Bilingual
Hebrew
Native/ Bilingual
Timeline
Personal Assistant
DHL Global Forwarding
09.2022 - 04.2024
Airline Security
The Israeli Ministry of Foreign Affairs
01.2018 - 04.2020
Sales Agent
Caraso Trade in
01.2015 - 11.2017