Moriah Burke
Patient Access & Scheduling Coordinator
San Diego,CA
Overview
2
2
years of professional experience
Work History
Medical Support Assistant (GS-0679-05)
Naval Medical Center
San Diego, California
05.2025 - Current
- Provide front-line administrative and clerical support to the OB/GYN clinic, ensuring accurate scheduling, referral processing, and a seamless patient experience.
- Verify and update patient demographics, insurance coverage, and referral documentation in MHS GENESIS and CHCS to ensure accurate data and efficient care coordination.
- Manage inbound and outbound calls, secure messages (TOL), and walk-in requests to facilitate timely appointment scheduling and respond to patient inquiries.
- Process appointment requests received through the Secure Messaging System and deliver appointment reminders and follow-up instructions by phone.
- Collaborate with providers and care teams to support referral completion and track specialty appointment outcomes.
- Initiate weekly team performance announcements to share current scheduling statistics and location-wide data benchmarks.
- Communicate our team's standing (e.g., meeting, exceeding, or falling below expectations) to promote transparency and accountability.
- Motivate and align team members with performance goals by highlighting progress, trends, and areas for improvement.
- Contribute to workflow optimization by suggesting improvements and supporting onboarding/refresher training for new or existing staff.
- Ensure compliance with HIPAA and DoD regulations by safeguarding patient information and following standardized procedures.
Medical Office Clerk (Contractor)
Naval Medical Center
San Diego, California
03.2023 - 05.2025
- Served as a full-time contractor (40 hours/week) providing administrative support to the OB/GYN department at a major military treatment facility.
- Verified patient eligibility and updated demographic, insurance, and referral information in CHCS and MHS GENESIS.
- Scheduled specialty and primary care appointments, managed inbound/outbound calls, and responded to appointment requests through the TRICARE Online Secure Messaging (TOL) system.
- Supported coordination of care by relaying referral information and appointment instructions to patients, ensuring clarity and follow-through.
- Reviewed documentation requests from providers and ensured accurate filing in electronic and paper records.
- Maintained front desk operations, including managing walk-in requests, printing and preparing encounter forms, and supporting office security and patient confidentiality protocols.
- Provided annual refresher guidance and support to new team members on workflow, front desk procedures, and standard operating procedures (SOPs).
- Collaborated with clinical and administrative teams to maintain clinic efficiency and meet scheduling benchmarks.
- Gained familiarity with HIPAA, basic medical terminology, and administrative policies within a military healthcare environment.
Education
Associate of Arts - Allied Health Sciences
San Diego Mesa College
San Diego, CA06.2028
Skills
- Medical Terminology
- MHS GENESIS
- CHCS
- EHR Navigation
- Referral & Scheduling Management
- HIPAA Compliance
- Team Collaboration
- Interpersonal Communication
- Business Communication
- Workflow Optimization
- Training Support
- Data Accuracy
Timeline
Medical Support Assistant (GS-0679-05)
Naval Medical Center
05.2025 - Current
Medical Office Clerk (Contractor)
Naval Medical Center
03.2023 - 05.2025
Associate of Arts - Allied Health Sciences
San Diego Mesa College
Similar Profiles
Raquel MacArthurRaquel MacArthur
Cardiac Sonographer at Naval Medical CenterCardiac Sonographer at Naval Medical Center
MARIE GRACE BROWNMARIE GRACE BROWN
Nurse Specialist at Naval Medical CenterNurse Specialist at Naval Medical Center
Wright HunterWright Hunter
AV Technician at Naval Medical CenterAV Technician at Naval Medical Center
Zachary LetcherZachary Letcher
ITS Help Desk - Training Lead at University Of San DiegoITS Help Desk - Training Lead at University Of San Diego
MICHELLE SANDOVALMICHELLE SANDOVAL
Customer Service Representative at UbiquityCustomer Service Representative at Ubiquity