Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Moriah Brinkman

Nepean,ON

Summary

Dependable professional providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Administrator

Brinkman Construction
05.2022 - 12.2023
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.

Esthetician/Front Desk Receptionist

Salon Sorella
05.2022 - 08.2023
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Server

Eats Cafe Legendz Bar
11.2021 - 05.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server/Bartender

Bancroft Ridge Golf Course
05.2018 - 10.2021
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Diploma - Architectural Technologist

Algonquin College
Ottawa, ON
04.2025

Certificate - Esthetician

Algonquin College
Ottawa, ON
12.2020

Skills

  • Operations Management
  • Food Delivery
  • Daily Specials Memorization
  • Supply Restocking
  • Beverage Preparation
  • Safe Food Handling
  • Customer Engagement
  • Bookkeeping
  • Event Coordination
  • Payroll Administration
  • Office Supply Management
  • Client Needs Assessment

Certification

  • Smart Serve Certified (09/2019-09/2024)

Timeline

Office Administrator

Brinkman Construction
05.2022 - 12.2023

Esthetician/Front Desk Receptionist

Salon Sorella
05.2022 - 08.2023

Server

Eats Cafe Legendz Bar
11.2021 - 05.2022

Server/Bartender

Bancroft Ridge Golf Course
05.2018 - 10.2021

Diploma - Architectural Technologist

Algonquin College

Certificate - Esthetician

Algonquin College

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Moriah Brinkman