Moriah Brinkman
Nepean,ON
Summary
Dependable professional providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Brinkman Construction
05.2022 - 12.2023
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Esthetician/Front Desk Receptionist
Salon Sorella
05.2022 - 08.2023
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server
Eats Cafe Legendz Bar
11.2021 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Bartender
Bancroft Ridge Golf Course
05.2018 - 10.2021
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Diploma - Architectural Technologist
Algonquin College
Ottawa, ON04.2025
Certificate - Esthetician
Algonquin College
Ottawa, ON12.2020
Skills
- Operations Management
- Food Delivery
- Daily Specials Memorization
- Supply Restocking
- Beverage Preparation
- Safe Food Handling
- Customer Engagement
- Bookkeeping
- Event Coordination
- Payroll Administration
- Office Supply Management
- Client Needs Assessment
Certification
- Smart Serve Certified (09/2019-09/2024)
Timeline
Office Administrator
Brinkman Construction
05.2022 - 12.2023
Esthetician/Front Desk Receptionist
Salon Sorella
05.2022 - 08.2023
Server
Eats Cafe Legendz Bar
11.2021 - 05.2022
Server/Bartender
Bancroft Ridge Golf Course
05.2018 - 10.2021
Diploma - Architectural Technologist
Algonquin College
Certificate - Esthetician
Algonquin College
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