Summary
Overview
Work History
Education
Skills
Timeline
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Morghan Robinson

Moreno Valley,CA

Summary

Dynamic and dedicated professional with extensive experience as a Transportation Security Officer at TSA, excelling in security risk assessment and passenger relations. Proven ability to authenticate travel documents and ensure safety, while maintaining integrity and honesty in high-pressure environments. Recognized for exceptional communication skills and commitment to service excellence.

Vigilant Transportation Security Officer with 3 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.

Overview

10
10
years of professional experience

Work History

Transportation Security Officer

TSA
07.2021 - Current
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.

Mail Carrier

USPS
02.2018 - 06.2021
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Call Center Representative

FEMA
05.2017 - 01.2018
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Warehouse Worker

Amazon
01.2017 - 04.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Team Member

Johns Incredible Pizza
07.2016 - 12.2016
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Sales Associate

PacSun
03.2015 - 06.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate of Arts - Business

Riverside City College
Riverside, CA

Skills

  • Passenger relations
  • Security station experience
  • Behavioral observations
  • Cargo inspections
  • Security risk assessment
  • Baggage inspections
  • Security station background
  • Object identification
  • Integrity and honesty

Timeline

Transportation Security Officer

TSA
07.2021 - Current

Mail Carrier

USPS
02.2018 - 06.2021

Call Center Representative

FEMA
05.2017 - 01.2018

Warehouse Worker

Amazon
01.2017 - 04.2017

Team Member

Johns Incredible Pizza
07.2016 - 12.2016

Sales Associate

PacSun
03.2015 - 06.2016

Associate of Arts - Business

Riverside City College

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Morghan Robinson