Morgen Prues
Ayr,Canada
Summary
Energetic, dedicated, team leader! A professional with 24 years of in-depth product knowledge and experience in the pump and filtration industry, possessing team leadership, project management, call center supervision, and team building skills.
Overview
24
24
years of professional experience
Work History
Inside Sales and Quotation Manager
Metropolitan Pump Co. Limited
09.2023 - 02.2026
- Developed and executed strategic plans to align departmental goals with organizational objectives.
- Oversaw daily operations, ensuring efficient workflow.
- Implemented process improvements, including leading an ERP transformation to SAP.
- Trained and mentored team members, fostering a culture of continuous learning and development.
- Collaborated with cross-functional teams.
- Maintained professional, organized, and safe environment for employees and .
Customer Service Supervisor / Team Lead
Pentair Canada Inc.
09.2018 - 07.2023
- Provided guidance and mentoring to customer service and technical support team members in both in-person and remote settings.
- Held regular team meetings to discuss progress towards goals and address any challenges or concerns.
- Created training materials for use in onboarding new staff members into the customer service team.
- Managed daily workflow of customer inquiries and requests by delegating tasks appropriately among team members.
- Successfully lead the customer service and technical support team through Salesforce and 3CX phone system implementation.
- Project management experience working with tools such as Clarizen, Miro, and PowerPoint.
- Facilitated diversity, equity and inclusion discussions with cross-functional departments.
Customer Service / Technical Support Specialist
Pentair Canada Inc.
04.2016 - 09.2018
- Provided exceptional customer service and technical support to customers, resolving escalated issues quickly and efficiently.
- Provided on-time and accurate quotations to customers to ensure positive on-going relationships.
- Developed strong customer relationships and loyalty through effective communication.
- Collaborated closely with other departments such as sales, warehouse, and purchasing to provide superior customer service experience.
Inside Technical Sales / Bookkeeper
Metropolitan Pump Co. Limited
06.2002 - 04.2016
- Experience with analyzing engineered specifications and blueprints to provide accurate and on-time quotations.
- Experience with product selection for a wide range of applications.
- Full cycle bookkeeping Experience.
- Experience with QuickBooks, and TelPay.
Education
General Business Diploma - General Business
Conestoga College
06-2018
Quality Assurance Certificate - undefined
Conestoga College
01-2004
Skills
- Customer service
- Team leadership
- Staff training and development
- Relationship building
- Complex Problem-solving
Languages
English
Timeline
Inside Sales and Quotation Manager
Metropolitan Pump Co. Limited
09.2023 - 02.2026
Customer Service Supervisor / Team Lead
Pentair Canada Inc.
09.2018 - 07.2023
Customer Service / Technical Support Specialist
Pentair Canada Inc.
04.2016 - 09.2018
Inside Technical Sales / Bookkeeper
Metropolitan Pump Co. Limited
06.2002 - 04.2016
Quality Assurance Certificate - undefined
Conestoga College
General Business Diploma - General Business
Conestoga College