Morgan
Charlottetown,PE
Summary
Proven Overhead Door Technician and Sales Manager with a track record of enhancing customer satisfaction and streamlining inventory at Keir's Overhead Doors & Ventilation Systems. Skilled in electrical troubleshooting and fostering client relationships, I've led teams to improve efficiency and expand market reach. Demonstrates exceptional professionalism and problem-solving abilities, ensuring safety and reliability in every project.
Overview
13
13
years of professional experience
Work History
Overhead Door Technician
Keir'soverhead Doors & Ventilation Systems
01.2012 - 09.2023
- Streamlined inventory management processes, resulting in reduced overhead costs and improved organization.
- Improved customer satisfaction by providing efficient and professional overhead door installations and repairs.
- Conducted thorough inspections of overhead doors and systems to diagnose issues and recommend necessary repairs or replacements.
- Implemented preventative maintenance programs for clients, reducing the frequency of costly repairs or replacements.
- Trained new technicians in company protocols, leading to increased efficiency and professionalism among team members.
- Handled emergency after-hours calls promptly when required, demonstrating dedication towards meeting client needs outside normal working hours.
- Performed regular equipment maintenance checks to prevent malfunctions or disruptions during service appointments.
- Ensured safety standards were met during all service calls, maintaining a zero-accident record throughout tenure.
Sales Manager
Outer Limit Sports & King of Clubs
03.2011 - 08.2012
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Charlottetown Rural High School
Charlottetown, PE06.2013
Skills
- Hand Tools Expertise
- Electrical Troubleshooting
- Adaptable to change
- Power Tools Proficiency
- Technical knowledge
- Door installation
- Vehicle Maintenance
- Emergency Repairs
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Professionalism
- Professional Demeanor
Languages
English
Full Professional
Timeline
Overhead Door Technician
Keir'soverhead Doors & Ventilation Systems
01.2012 - 09.2023
Sales Manager
Outer Limit Sports & King of Clubs
03.2011 - 08.2012
Charlottetown Rural High School
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