Morgana Zayas
Calgary,AB
Summary
An adaptable and reliable team player with proven experience in management, customer service and mentorship. Well-qualified Human Resource Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Human Resource Assistant
Lift Metrics Inc.
09.2022 - Current
- Interview candidates, onboard and schedule contractors
- Studied research and trends on best practices in HR field.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated employee training programs to improve productivity and performance.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Helped employees register for benefits programs using online portals.
General Manager
Pineapple Victoria
09.2018 - 03.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered positive work environment through comprehensive employee relations program.
Community Manager
Pineapple Victoria
08.2017 - 09.2018
- Built strong community relationships by actively participating in local events and developing strategic partnerships.
- Developed comprehensive communication plans, promoting awareness of organizational initiatives and objectives within the community.
- Mentored team members in best practices for community engagement, fostering a culture of professional growth and development within the department.
- Maintained up-to-date knowledge of industry trends, ensuring that the organization remained innovative and competitive within its sector.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Conducted research to determine current benchmark trends and audience preferences.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Effectively managed crises communication during unfavorable situations protecting company''s reputation online.
Sales Associate
Pineapple Victoria
02.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bartender/Bar Leader
Joey Restaurant
09.2011 - 08.2015
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender/Server
Earls Restaurant
08.2009 - 09.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
Bachelor of Social Science - Anthropology
University of Victoria
Victoria, BC11.2017
Summer School Program - Business, Culture, And Economics of The European U
Fh Johanneum University of Applied Sciences
Graz, Austria07.2015
Skills
- Employee Relations
- Human Resources Administration
- Benefits Administration
- HR Policies
- Assessing Performance
- Maintaining Files
- Scheduling
- Administrative Skills
- New Hire Orientation
- Human Resources Support
- Conflict Management
- Employee Onboarding
- Talent Recruitment
- Training Facilitation
- Team Collaboration
- Interpersonal Skills
- Employee Engagement
- HR Policies Compliance
- Organizational Skills
- Attention to Detail
- Adaptability
- Problem-Solving
- Company Policies and Procedures Training
- Employee Interviews
- Interpersonal Communication
- Relationship Building
Attributes
- Great communication skills
- Maintains focus under pressure
- Strong worker both independently and with others
- Committed to personal development
Languages
English
Full Professional
Timeline
Human Resource Assistant
Lift Metrics Inc.
09.2022 - Current
General Manager
Pineapple Victoria
09.2018 - 03.2022
Community Manager
Pineapple Victoria
08.2017 - 09.2018
Sales Associate
Pineapple Victoria
02.2016 - 08.2017
Bartender/Bar Leader
Joey Restaurant
09.2011 - 08.2015
Bartender/Server
Earls Restaurant
08.2009 - 09.2011
Bachelor of Social Science - Anthropology
University of Victoria
Summer School Program - Business, Culture, And Economics of The European U
Fh Johanneum University of Applied Sciences
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