Morgan Ward
Bay Area,CA
Overview
12
12
years of professional experience
Work History
Team & Culture Specialist
Nike
02.2024 - Current
- Managed consumer experience operations for a high-volume retail location generating more than $25 million in annual sales, focusing on operational excellence, employee engagement, and customer satisfaction
- Spearheaded the growth of the Digital Nike+ Membership program, increasing app conversions and successfully converting in-store customers into digital members to boost brand loyalty and repeat sales
- Drove sales KPIs, assisted with visual merchandising, and supported labor roll and sales per labor hours to maintain high-performance standards, consistently achieving sales and customer satisfaction goals
- Collaborated with leadership to plan and execute corporate store visits, aligning on business goals, identifying opportunities, and executing initiatives to drive volume, talent development, and customer service improvement
Store Athlete (Sales Associate)
Nike
06.2019 - 02.2024
- Led the Digital Nike+ Membership growth initiative, enhancing consumer engagement and increasing app conversions
- Successfully converted in-store shoppers into digital members to improve brand loyalty and generate repeat sales
- Consistently met and exceeded store KPIs, while overseeing visual merchandising, inventory management, and customer service strategies to maintain top-notch store performance
- Partnered with store leaders and assistant managers to execute corporate visits, develop business strategies, and implement key performance initiatives aimed at driving sales and enhancing customer service
Actor/Teaching Artist
New Conservatory Theatre Center
03.2023 - 12.2023
- Performed in a three-month theater production run across various venues in San Francisco
- Taught drama and theater skills to elementary school-aged children, fostering creativity and communication through engaging lessons
Volunteer
08.2021 - 05.2022
- Led theater games and creative activities for special needs children, emphasizing inclusion and play
- Collaborated with teachers to balance creativity with curriculum, helping to develop a supportive, educational environment for all students
Intern
State Farm Insurance
06.2013 - 05.2013
- Assisted in office tasks, including answering phones, faxing, filing documents, and taking messages for agents, providing support in a fast-paced environment
Education
Bachelor of Arts - Theater
California State University, Long Beach
Long Beach, CA05-2022
Fall 2018 - Fall 2019 - Theater
Dillard University
New Orleans, LASkills
- Mentorship
- Leadership
- Public speaking & facilitation
- Relationship building
- Project management
- Training & Delivery
Timeline
Team & Culture Specialist
Nike
02.2024 - Current
Actor/Teaching Artist
New Conservatory Theatre Center
03.2023 - 12.2023
Volunteer
08.2021 - 05.2022
Store Athlete (Sales Associate)
Nike
06.2019 - 02.2024
Intern
State Farm Insurance
06.2013 - 05.2013
Bachelor of Arts - Theater
California State University, Long Beach
Fall 2018 - Fall 2019 - Theater
Dillard University
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