Morgan Taylor
Vancouver,British Columbia
Summary
I am a five-star trained property all-rounder with a knack for hands on work. I strive in leadership positions, and have a very flexible schedule in the evenings and weekends.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reservations Coordinator
Sonora Resort Canada
02.2024 - Current
- Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
- Used my general knowledge of each individual clientele to tailor their experience directly to them.
- Translate guest data into a simple and accurate format.
- Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Public Areas Attendant
Fitzroy Island Resort
08.2023 - 12.2023
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
Assistant Housekeeping Manager
Thredbo Alpine Hotel
02.2023 - 07.2023
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Improvised to find quick solutions to immediate problems.
- Delegated tasks between myself and team members, and provided support for the more difficult tasks.
- Effectively communicating with all departments to ensure seamless experience for all guests and staff
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
Lead Housekeeper/Night Janitor
Sonora Resort Canada- Relais & Chateaux
05.2021 - 10.2022
- Ensured that the quality of work I was producing aligned with the resorts luxury expectations
- Maintained public areas as there was no designated individual. This included taking out public trash, vacuuming halls, cleaning off all finger prints and marks on glass and walls.
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Interacted with guests and satisfied their requests to the best of my abilities, or would bring them in contact with somebody who could
- Worked with front desk to respond promptly to all guest requests
- Became knowledgeable about the surrounding scenery to give guests the most accurate information I could about our remote island
- Worked flexible shifts which ranged from 10 to 19 days straight
Receptionist
Tommy Gunn's Original Barbershop
10.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Answered central telephone system and directed calls accordingly
- Performed opening and closing procedures
Education
Bachelor of Commerce - Accounting
University of Saskatchewan
Saskatoon, SKSkills
- High standard of cleanliness and attention to detail
- Positive attitude and energetic
- Excellent communication with team members
- Professional and personable customer service skills
- Natural leadership and training abilities
- Proficient with Microsoft Excel
Certification
- SIR (Saskatchewan & BC)
- Valid Graduated Drivers License
References
Kailey Simpson-
Housekeeping Manager
Sonora Resort- Relais & Chateaux
Sonora Island, BC
#; +1 (604)999-6219 @; KSimpson@sonoraresort.com
Sierra Hayward
Housekeeping Supervisor
Sonora Resort- Relais & Chateaux
Sonora Island, BC
#: +1 (403)506-3156, @: sisihayward@gmail.com
Morgan Ruel
Store Manager
Tommy Gunn’s Original Barbershop
Saskatoon, SK
#: +1 (306)461-5657
Timeline
Reservations Coordinator
Sonora Resort Canada
02.2024 - Current
Public Areas Attendant
Fitzroy Island Resort
08.2023 - 12.2023
Assistant Housekeeping Manager
Thredbo Alpine Hotel
02.2023 - 07.2023
Lead Housekeeper/Night Janitor
Sonora Resort Canada- Relais & Chateaux
05.2021 - 10.2022
Receptionist
Tommy Gunn's Original Barbershop
10.2019 - 05.2020
Bachelor of Commerce - Accounting
University of Saskatchewan
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