Morgan Szumilak
Gillies Bay,BC
Summary
I have an extensive sales and collections background, I have a passion in customer service and excel when there are clear set goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lafarge Canada
02.2022 - Current
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Manage accounts receivable
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary.
Store Manager
Easy Home
06.2019 - 09.2021
- As a Store Manager my job is to protect the company assets up to and including; product, customers relationships, Financial lending or wellness while motivating a team forward
- I increased total store profits for 2020 $87k
- Responsibilities: Customer service; in-store, via phone & email as well as field visits
- Writing and reviewing collection and profit reports
- P & L review
- Scheduling a team
- Certified lender
- Managing a lending portfolio of just under $500k
- Managing a profitable leasing portfolio
- Understands and follows underwriting rules
- Managed collection activities for both sides of the Leasing and Lending business's
- Maintained 1 of the top 5 stores in collections regularly
- Organized and over saw marketing activities such as calls, mailers and special events
- Specializing in B2B & B2C sales
- Drove sales and revenue growth with focused ancillary sales on both leasing and lending
- Inventory counts & reports
- Staff yearly appraisals with weekly one on ones
- Showroom merchandising
- Completed audits
- Responsible for interviewing and hiring process.
Assistant Manager
Easy Home
10.2017 - 06.2019
- As an ASM I assist in driving the sales growth and revenue while promoting a team environment
- Responsibilities: Customer service; in-store, via phone & email as well as field visits
- Assisted in managerial duties
- Facilitated marketing activities such as calls, mailers and special events
- Demonstrating strong customer retention skills.
Customer Retention Specialist
Easy Home
01.2016 - 10.2017
- Responsibilities: Leasing sales
- Responsible for knowing and practicing all collection laws and company rules
- Auditing applications
- Field visits
- Collection calls; customers, references, work, and potentially landlord
- Filing Small claims - Serving court documents
- Customer service
- Skip tracing.
Leasing Specialist
Easy Home
09.2014 - 01.2016
- Responsibilities: Push lease to own sales over the phone; and in store
- Build return customer repour
- Responsible for knowing and practicing financial interest laws and company rules
- Customer service.
Rental Agent
Budget Car Inc
04.2013 - 09.2014
- Responsibilities: Renting out vehicles
- Reception
- Detailing vehicles
- Customer service
- Admin work EI: Gas logs, invoicing, accounts receivables.
Education
AEC / DEP or Skilled Trade Certificate - Hairdressing
Abbotsford senior secondary
06.2013
Dogwood -
Abbotsford Senior Secondary School
Abbotsford, BC06.2013
Skills
- SAP
- Wealthview
- Salesforce
- Microsoft word
- Microsoft Excel
- Microsoft PowerPoint
- File maker pro
- Customer service
- Competitive
- Learning agility
- Multitasker
- Self motivated
- Cash Handling
- Loss Prevention
- Management
- Merchandising
- Profit & Loss review & planning
- Recruiting
- Retail Management
- Sales Management
- Payroll
Languages
English
Professional Working
Certification
Hairstylist
Timeline
Administrative Assistant
Lafarge Canada
02.2022 - Current
Store Manager
Easy Home
06.2019 - 09.2021
Assistant Manager
Easy Home
10.2017 - 06.2019
Customer Retention Specialist
Easy Home
01.2016 - 10.2017
Leasing Specialist
Easy Home
09.2014 - 01.2016
Rental Agent
Budget Car Inc
04.2013 - 09.2014
AEC / DEP or Skilled Trade Certificate - Hairdressing
Abbotsford senior secondary
Dogwood -
Abbotsford Senior Secondary School