Morgan Stotts
Los Angeles
Summary
Marketing Professional with experience in client engagement and team leadership. Recognized for a strong work ethic and collaborative spirit. Has successfully enhanced client satisfaction through effective problem-solving and interpersonal skills that boosted repeat business at all previous employers. Recognized for fostering a healthy business environment, helping teams exceed sales goals and maintain high morale. Eager to leverage strong social skills and a creative approach to contribute to a thriving team. Always NDA compliant.
Overview
4
4
years of professional experience
Work History
Barista/Garden Staff
The Woods WeHo
Los Angeles, CA
05.2025 - Current
- Maintained a clean and organized workspace, which not only ensured compliance with health standards but also contributed to a welcoming atmosphere for both staff and customers.
- Trained new staff on best practices in customer service and product knowledge, helping to create a cohesive team that improved customer satisfaction rating significantly.
- Demonstrated ability to thrive under pressure, effectively handling high-volume customer inquiries and resolving issues promptly and efficiently.
- Demonstrated a keen understanding of customer needs by collecting relevant information and conducting thorough analysis to recommend potential products or services to management.
Social Media Marketer and Personal Assistant
Private Household
Los Angeles, CA
06.2024 - 12.2025
- Coordinated daily schedules and appointments as the social media marketer, which helped streamline operations and ensured all deadlines were consistently met without conflicts.
- Developed and managed content calendars across multiple platforms, resulting in a 30% increase in engagement and followers over six months, which significantly boosted brand visibility.
- Conducted research on industry trends and competitor strategies, providing valuable insights that informed marketing decisions and helped shape effective campaigns.
- Assisted in the execution of social media campaigns, tracking performance metrics and generating reports that highlighted successes, thus enabling the team to adjust strategies for improved results.
Barista
Starbucks Barista La Costa
Carlsbad, CA
02.2022 - 10.2023
- I worked as a Barista in the Carlsbad area and transferred to Los Angeles. My skills from this job are being an excellent opening barista with the ability to work the register and make drinks while being left alone for hours if needed. I also have been trained by shift leads at my location to anticipate customer needs and lead closing and opening tasks all by myself. I'm very good at handling complicated situations with customers, prepping ingredients, and having a thorough cleaning process.
Shift Lead
Urban Outfitters
Carlsbad, CA
10.2022 - 01.2023
- I worked as a sales associate in the Carlsbad area for the retailer, Urban Outfitters. The skills I learned from this job are following inventory instructions, customer connection, and keeping an orderly store with mass amounts of customers. I'm incredibly good at handling stressful situations and I strive to create the best, and most helpful experience for customers, while being able to locate items and recommend similar products. My employer would describe me as always staying organized, aiding to customer satisfaction, and being able to complete closing tasks in an efficient way.
Education
High School Diploma - undefined
San Marcos High School
San Marcos, CA06.2022
Skills
- Facilitated client engagement initiatives to enhance relationship building
- Directed team operations to enhance collaboration and productivity
- Executed problem-solving strategies to identify and resolve operational challenges
- Cultivated strong interpersonal skills to foster effective communication and collaboration
- Assisted in creating engaging content for various social media platforms Supported team efforts in managing social media accounts to enhance brand visibility Contributed to the development of marketing strategies to increase audience engagement
- Assisted in organizing and maintaining digital content across platforms Supported teams in updating website information and managing social media posts Collaborated with colleagues to ensure timely delivery of content updates
- Monitored and analyzed performance metrics to drive strategic decision-making
- Cultivated strong customer relationships to enhance loyalty and satisfaction
- Implemented stress management techniques to enhance team resilience and productivity
- Guided team members in skill development and knowledge acquisition Supported colleagues in achieving personal and professional growth Assisted in creating a collaborative learning environment
HOBBIES
Singer/Songwriter, Photographer/Videographer
Timeline
Barista/Garden Staff
The Woods WeHo
05.2025 - Current
Social Media Marketer and Personal Assistant
Private Household
06.2024 - 12.2025
Shift Lead
Urban Outfitters
10.2022 - 01.2023
Barista
Starbucks Barista La Costa
02.2022 - 10.2023
High School Diploma - undefined
San Marcos High School