Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
Languages
Timeline
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Morgan Ruckaber

Calgary,AB

Summary

Gaining experience to help me in my career path throughout the rest of my life while continuing my University Academic Career. I have created a wide skillset to create a great experience for any customer base I will encounter. My creative and positive outlook will bring a star factor to any position. My recent business studies have created an in depth understanding of the importance behind each role and this makes me uniquely qualified. I am adaptable to any range of responsibilities and welcome any opportunity that will lead to a Learning experience. Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished Marketing Supervisor with a dynamic and results-driven style. Excellent initiative with strong multitasking, project management and communication skills. Versatile influencer looking for a new professional challenge with a growing team.

Overview

9
9
years of professional experience

Work History

Ecommerce Marketing Supervisor

Willow Park Wines And Spirits
2022.01 - Current
  • Increased online sales by developing and implementing targeted ecommerce strategies.
  • Optimized performance for improved customer experience and sales
  • Managed email marketing campaigns to drive revenue growth and customer engagement.
  • Collaborated with cross-functional teams to schedule local and provincial delivery across all channels.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Usher/Guest Experience

Calgary Sports and Entertainment Corporation
2016.01 - 2022.12
  • Creating a comprehensive experience insuring all guest taken care of
  • Building relationship, personal escorts, resolving customer inquiries, leading team pregame event meeting and running a customer service desk
  • Ushering for NHL, WHL, NLL, CFL and all other entertainment exhibitions at CSEC venues.
  • Enhanced customer satisfaction by providing personalized service and addressing individual needs.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

Customer Service

Domino's pizza
2018.04 - 2019.01
  • Responsibilities through customer service till handling and food prep
  • Clearing tables washing dishes, and cleaning
  • Success after shift preparation for next day this included late hours.
  • Provided superior customer service leadership by greeting and assisting customers.

Recreation Aide

Prince of Peace - Inspired Senior Living Community (Verve)
2018.01 - 2019.01
  • Assisting residents with meals, food preparation/presentation, table setting/clearing, maintaining appearance of dining area
  • Working closely with Life Enrichment (LE) staff and Health Care Assistants (HCA) to attend to personal needs and better understand the individual residence for optimal service each and every time
  • Creating an environment that encourage better entertainment and learning.

Customer Service

Langdon Tim Horton's
2017.01 - 2018.04
  • Greeting guests and handling money
  • Cross trained with additional kitchen skills for food preparation.
  • Operated register to provide great customer service.

Customer Service

Strathmore Dairy Queen
2015.01 - 2018.01
  • Greeting guests and handling money
  • Cross training serving and counter service as well as kitchen skills for food preparation
  • Training and supervising the closing shifts at the end of the night.

Education

Bachelor in Business Administration - Business

Yorkville University
Fredericton, NB
06.2024

Skills

  • Ecommerce Expert
  • Online Reputation Management
  • Mobile Marketing Techniques
  • Creative Problem Solving
  • Scheduling
  • Paperwork Processing
  • Data Collection
  • Data Entry
  • Conflict Resolution
  • Delivery Scheduling
  • Excellent Communication
  • Self-Directed

Hobbies and Interests

  • Artist - free hand drawing and painting including 4th Place Honors with Commendations at the Calgary Exhibition and Stampede Art Competition two years consecutively
  • Participated in many School sports programs (including Basketball and Volleyball)
  • Ultimate Frisbee (including five city and zone Championships)
  • Ringette (including Zone and Provincial Championship)

Volunteer Experience

  • Prince of Peace - Inspired Senior Living Community (Verve)
  • Camp supervisor at Camp Chestermere
  • U9 Junior Ringette Coach
  • Auburn heights retirement center
  • Activities attendant during Langdon Days

Languages

English
Native or Bilingual

Timeline

Ecommerce Marketing Supervisor

Willow Park Wines And Spirits
2022.01 - Current

Customer Service

Domino's pizza
2018.04 - 2019.01

Recreation Aide

Prince of Peace - Inspired Senior Living Community (Verve)
2018.01 - 2019.01

Customer Service

Langdon Tim Horton's
2017.01 - 2018.04

Usher/Guest Experience

Calgary Sports and Entertainment Corporation
2016.01 - 2022.12

Customer Service

Strathmore Dairy Queen
2015.01 - 2018.01

Bachelor in Business Administration - Business

Yorkville University
Morgan Ruckaber