Morgan Reader
Surrey,Canada
Summary
Dedicated professional with a proven track record in delivering exceptional customer service, effectively managing time, and staying updated on industry trends. Skilled in troubleshooting problems and devising successful solutions. Adept at fostering positive relationships and achieving goals through excellent verbal and written communication skills.
Overview
6
6
years of professional experience
Work History
Labourer
Top Tier Builders
10.2024 - Current
- Operated equipment properly, adhering to safety protocols and procedures
- Mixed, poured, and leveled concrete
- Dug ditches or trenches and leveled earth to grade specifications using picks, shovels, and pneumatic tampers
- Loaded and unloaded trucks, preparing, and moving project materials
- Transported project materials and tools to job site driving a 5 ton hino
- Followed project directions from foreman, superintendent and assistant superintendent
- Assisted skilled workers such as carpenters, plumbers, and electricians with their tasks
Personal Trainer
Fitness World
11.2022 - 11.2024
- Acquire and retain personal training members, enhancing client engagement and satisfaction
- Evaluate members' fitness levels to design effective, personalized workout plans
- Conduct group fitness classes, fostering a supportive and energetic environment
- Maintain a clean and organized gym space, ensuring a safe and welcoming atmosphere
- Drive membership growth through personalized training sessions, leveraging expertise to create effective workout plans aligned with individual fitness objectives
Customer Service Representative
UniFirst Canada
11.2019 - 12.2022
- Maintained accounts receivable records, processed payments, and assisted with account inquiries
- Reported weekly on KPIs and trends, providing insights for improvements
- Streamlined account management, reducing overdue payments from 25% to 13% in Surrey and Langley regions, while enhancing customer relationships and reporting KPIs
- Optimized service program for 80 accounts, leveraging MS-DOS for data entry and maintaining precise accounts receivable records to improve financial accuracy
- Fostered cross-functional communication via Slack, bridging gaps between staff levels and business units to ensure seamless operations and information flow
Warehouse / Delivery Driver
Sabre Industrial Supplies
09.2018 - 10.2019
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Fostered positive relationships with clients through clear communication, timely deliveries, and a professional demeanor at all times.
Education
Online certificate in Personal Training -
National Institute of Sports Medicine
CPR-AED Level C -
St John Ambulance
Skills
- Punctual and reliable
- Customer service
- Endurance and stamina
- Safety awareness
- Willingness to learn
Timeline
Labourer
Top Tier Builders
10.2024 - Current
Personal Trainer
Fitness World
11.2022 - 11.2024
Customer Service Representative
UniFirst Canada
11.2019 - 12.2022
Warehouse / Delivery Driver
Sabre Industrial Supplies
09.2018 - 10.2019
Online certificate in Personal Training -
National Institute of Sports Medicine
CPR-AED Level C -
St John Ambulance
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