Morgan Pinckney

• Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
• Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
• Managed past due balances, financial inquiries and other accounts receivable functions.
• Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
• Monitored timely collection and application of account receivable collections.
• Contributed to a positive working environment within the finance team through consistent collaboration, open communication, and adherence to deadlines.

▪ Educated customers in Federal Education Loan default prevention programs and default procedures

▪ Communicated with a diverse group of sales collections personnel to create and execute collection strategies, including choosing the most appropriate content as well as a template and format.

▪ Maintained a strong knowledge of wage garnishment, bank levies, earnings withholding orders, and familiar with the order of examination process

▪ Responsible for entering daily collection payments including profit loss sheets

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Reviewed customer account information to determine current issues and potential solutions.

• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Managed daily delivery and work schedules to maximize coverage.
• Answered customer requests with information about product availability, shipping information and status updates.
• Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
• Reported delays, accidents or other traffic and transportation situations.

• Took inbound calls from Doctors and Parents who participated in the Peach Care for Kids Program threw state of Georgia Healthy kids program gave parents co pay information payment due dates , advised doctors what clients limits were for dental procedures. changed providers for parents
• Checked accuracy and completeness of benefits applications and documents.
• Reviewed employee enrollments to verify accuracy, inputting information into company database.