Morgan Molloy
Pleasanton
Summary
General Manager with over six years of experience in customer service. Highly adaptive and deadline-oriented, consistently executing and completing multiple tasks in high-stress environments. Organized, dependable, and successful at managing numerous priorities with a positive attitude. Meticulous leader and strategic planner willing to take on added responsibilities to meet team goals. Resourceful problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and client relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager & Bartender
Clementine's Restaurant
05.2019 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Cafe Barista
Ross Stores
01.2023 - 06.2023
- Listened carefully to customer requests and memorized beverage recipes, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
Server
Lazy Dog Restaurant & Bar
05.2021 - 08.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
No Degree - Psychology
California State East Bay
Hayward, CA05-2027
Associate of Arts - Psychology
Las Positas College
Livermore, CA05-2025
High School Diploma -
California High School
San Ramon, CA06-2020
Skills
- Advertising and marketing
- Sales
- Verbal and written communication
- Administration skills
- Client relations and retention
- Effective leader
- Negotiation skills
- Vendor sourcing
- Leadership
- Budgeting and cost control
- Staff training and development
- Efficient multi-tasker
Certification
- ServSafe Food Handlers [2019-present]
- RBS Certification [2023-present]
- ServSafe Manager Certification [2024-present]
Timeline
Cafe Barista
Ross Stores
01.2023 - 06.2023
Server
Lazy Dog Restaurant & Bar
05.2021 - 08.2022
General Manager & Bartender
Clementine's Restaurant
05.2019 - Current
No Degree - Psychology
California State East Bay
Associate of Arts - Psychology
Las Positas College
High School Diploma -
California High School