Morgan McAlister
Lemon Grove
Summary
Credentialing professional with extensive experience in verifying qualifications and ensuring adherence to industry standards. Strong commitment to collaboration and results-driven outcomes, consistently recognized for adaptability and reliability in fast-paced environments. Proficient in utilizing credentialing software, managing data effectively, and navigating regulatory compliance with ease. Known for exceptional communication skills and a methodical approach to problem-solving, dedicated to fostering trust, respect, and understanding within the team and with our physicians.
Overview
9
9
years of professional experience
Work History
Licensing and Credentialing Assistant
StatRad
04.2025 - Current
- Manage over 1,000 license renewals for 100+ radiologists across 40+ states, ensuring full compliance.
- Track and maintain CME requirements to support timely renewals and credentialing accuracy.
- Collaborate with physicians, hospitals, and state boards to ensure proper documentation and compliance.
- Communicate across departments to support onboarding and maintain operational efficiency.
Agent Experience Manager
The Agency
06.2022 - 09.2024
- Served as primary liaison for 100+ real estate agents, providing onboarding, guidance, and operational support.
- Strengthened agent communication and morale through proactive problem-solving and consistent follow-up.
- Organized meetings, training, and events to promote collaboration and enhance client service.
- Supported leadership initiatives aimed at improving retention, satisfaction, and productivity.
Shift Supervisor
Starbucks
03.2017 - 10.2022
- Drove sales and store performance through exceptional customer engagement and upselling strategies.
- Coached and mentored baristas to improve communication, efficiency, and product knowledge.
- Supported team members in preparing for promotion by fostering leadership skills and operational understanding.
- Maintained a positive, service-oriented environment focused on connection and quality.
Call Center Manager
Attic Projects
01.2021 - 03.2022
- Supervised scheduling and operations for a call center coordinating with 30+ project managers.
- Trained and mentored employees on empathetic client communication and service quality.
- Improved scheduling systems and response times, enhancing overall client satisfaction.
- Maintained a supportive, communication-focused work environment that improved team performance.
Education
Bachelor of Science - Nursing – LVN Program
Grossmont College
El Cajon, CABachelor of Science - Communications and Sustainability
Arizona State University
Tempe, AZSkills
- Client Relationship Management
- Communication & Empathy
- Healthcare Administration
- Licensing & Compliance
- CRM & Data Management
- Policy adherence
- Application processing
- Team Coordination & Leadership
- Process Improvement
- Document review
Timeline
Licensing and Credentialing Assistant
StatRad
04.2025 - Current
Agent Experience Manager
The Agency
06.2022 - 09.2024
Call Center Manager
Attic Projects
01.2021 - 03.2022
Shift Supervisor
Starbucks
03.2017 - 10.2022
Bachelor of Science - Communications and Sustainability
Arizona State University
Bachelor of Science - Nursing – LVN Program
Grossmont College